Taija Russell
Bear
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
14
14
years of professional experience
Work History
Patient Care Liaison
Mid Atlantic Retina
12.2023 - 09.2024
- Patient Care Liaisons work in a call center environment, handling incoming calls daily in a pleasant and calm manner to answer patient inquiries, schedule, change and cancel appointments, answer general questions and handle patient complaints
Call Center Representative
ReclaimAbility Pain Services
03.2023 - 11.2023
- Answering inbound calls; capturing, clarifying and documenting patient information; verifying insurance; scheduling patient appointments; other duties as assigned
Pharmacy Technician
Wedgewood Pharmacy
07.2022 - 02.2023
- Genuinely connect with each customer through effortless interactions to get patients the medication they need quickly
Customer Service Representative
Harrison National Employment
07.2020 - 07.2022
- Interact with customers to provide information in response to inquiries about products and services and to handle and resolve customer complaints
Certified Nursing Assistant (CNA)
Virtua Rehabilitation Center
05.2019 - 08.2019
- Delivers direct care to patients (bathing, toileting, feeding, grooming, etc.) as directed by the RN or LPN in charge
- Always maintains patient comfort and safety
Certified Nursing Assistant (CNA)
Artistacare At Cherry Hill
04.2019 - 08.2019
- Delivers direct care to patients (bathing, toileting, feeding, grooming, etc.) as directed by the RN or LPN in charge
- Always maintains patient comfort and safety
CNA - Certified Nursing Assistant
Deptford Center for Rehabilitation & Healthcare
02.2018 - 01.2019
- Delivers direct care to patients (bathing, toileting, feeding, grooming, etc.) as directed by the RN or LPN in charge
- Always maintains patient comfort and safety
Collector
Northland Group Inc
06.2017 - 10.2017
- Take inbound and outbound calls to collect payments or set up payment arrangements for Macy's on delinquent accounts
Customer Service and Engagement Representative
Discover Financial Services
07.2015 - 10.2016
- Fully engage the card members by responding to inbound customer service calls in reference to credit card transactions, products, services, fees, billing errors, payments, and any other customer related inquiries
- Research transactions that card holders do not recognize and initiating a dispute case
Collector I
Bank of America
10.2014 - 06.2015
- Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active credit card accounts
Floating Personal Banker
Wsfs Bank
04.2014 - 08.2014
- Build a rapport and relationship with customers, understand their financial needs and recommend products and services by identifying cross-solve opportunities and placing follow up calls with customers regarding their accounts
- Open accounts and submit loan applications, responsible for a cash drawer and processing customer's transactions in a friendly, timely, and accurate manner
Key holder
Laila Rowe
06.2013 - 02.2014
- Train and develop a highly motivated retail sales team
- Confirm policies and procedures are being followed
- Exhibit stellar service at all times, maintain active customer following, and ensure daily goals are achieved
Sales Associate
Charlotte Russe
11.2010 - 09.2013
- Deliver excellent customer service, manage large amounts of cash, promote company merchandise, and maintain a clean work area
Fitness Nurse
Future Fitness
02.2011 - 02.2012
- Vitals, BMI, flexibility, test body strength, height and weight, educate clients on physical well-being, perform first aide on clients who are injured while exercising, and maintain client's profiles by inputting information in client's charts, data entry
Medical Assistant Extern
UMDNJ Pain Center
08.2010 - 10.2010
- Vitals, filed and faxed medical documents, prepared and administered injections, patient call backs, maintained exam room, patient charting, assisted doctor with procedures, socked medical supplies, assisted with physical therapy, prepared patient for EMG
Education
CNA certification - Nursing assistant
Angels of Mercy Nursing Skills School
Atco, NJ09.2017
Medical Assistant - Medical Assistant
Lincoln Technical Institute
Moorestown, NJ10.2010
Skills
- Exceptional customer service
- Reliable
- Friendly
- Energetic
- Approachable
- Flexible
- Team Player
- Organized
- Strong work ethic
- Excellent Communication
- Cash handling
- Customer service
- Cash register
- Retail sales
- EMR Systems
- Insurance Verification
- Medical Office Experience
- Medical Scheduling
- Banking
- Medical Records
- Vital signs
- Computer skills
- Patient care
- Microsoft Office
- Microsoft Outlook
- Typing
- Microsoft Word
- Time management
- Care plans
- Hotel experience
- Communication skills
- Front desk
- Word processing
- Prospecting
- Database management
- Customer support
- Administrative experience
- Phone etiquette
- Office experience
- Analysis skills
- Patient confidentiality
- Professionalism and ethics
- Equipment accountability
- Training and mentoring
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Patient Care Liaison
Mid Atlantic Retina
12.2023 - 09.2024
Call Center Representative
ReclaimAbility Pain Services
03.2023 - 11.2023
Pharmacy Technician
Wedgewood Pharmacy
07.2022 - 02.2023
Customer Service Representative
Harrison National Employment
07.2020 - 07.2022
Certified Nursing Assistant (CNA)
Virtua Rehabilitation Center
05.2019 - 08.2019
Certified Nursing Assistant (CNA)
Artistacare At Cherry Hill
04.2019 - 08.2019
CNA - Certified Nursing Assistant
Deptford Center for Rehabilitation & Healthcare
02.2018 - 01.2019
Collector
Northland Group Inc
06.2017 - 10.2017
Customer Service and Engagement Representative
Discover Financial Services
07.2015 - 10.2016
Collector I
Bank of America
10.2014 - 06.2015
Floating Personal Banker
Wsfs Bank
04.2014 - 08.2014
Key holder
Laila Rowe
06.2013 - 02.2014
Fitness Nurse
Future Fitness
02.2011 - 02.2012
Sales Associate
Charlotte Russe
11.2010 - 09.2013
Medical Assistant Extern
UMDNJ Pain Center
08.2010 - 10.2010
Medical Assistant - Medical Assistant
Lincoln Technical Institute
CNA certification - Nursing assistant
Angels of Mercy Nursing Skills School
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