TRACY JOHNSON
Wilmington
Summary
Dependable and detail-oriented operations and customer service professional with 10+ years of experience in facility services, industrial operations, and team leadership. Proven ability to manage materials, operate machinery, and support cross-functional teams in fast-paced environments. Known for strong work ethic, problem-solving skills, and consistent commitment to safety and service excellence. Seeking a mid-level position where customer service and operational support intersect.
Overview
10
10
years of professional experience
Work History
Mechanic / Operator
M3 Industrial Group
Wilmington
03.2023 - 02.2025
- Operated industrial equipment and performed routine machinery maintenance.
- Handled daily movement of materials and supported warehouse logistics.
- Collaborated with teams to meet production timelines and safety requirements.
- Resolved minor equipment issues and maintained compliance with safety procedures.
Lead Floor Technician
Facilities Services Group
Wilmington
03.2015 - 12.2022
- Managed floor technician crews on large-scale commercial cleaning contracts.
- Operated specialized floor care equipment to meet client specifications.
- Trained new team members and led safety briefings.
- Maintained service logs, equipment records, and chemical usage documentation.
Education
High School Diploma -
William Penn High School
New Castle, DE06-1991
Skills
- Customer Service & Client Relations
- Material Handling & Inventory Control
- Team Leadership & Staff Training
- Equipment Operation & Maintenance
- Floor Care Machinery (Buffers, Scrubbers, Extractors)
- Safety & OSHA Compliance
- Shipping & Receiving Support
- Documentation & Task Reporting
- Microsoft Office (Proficient)
References
Available upon request.
Timeline
Mechanic / Operator
M3 Industrial Group
03.2023 - 02.2025
Lead Floor Technician
Facilities Services Group
03.2015 - 12.2022
High School Diploma -
William Penn High School
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