Summary
Overview
Work History
Education
Skills
Timeline
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Takeysa Pierce

New Castle

Summary

Dynamic and detail-oriented professional with experience at Nemours Children's Hospital, excelling in laboratory safety protocols and sample preparation. Proven problem-solver with strong communication skills, enhancing team efficiency and ensuring high-quality results. Adept at operating laboratory equipment and maintaining a clean workspace to support streamlined workflows.

Offering solid background in biology and chemistry, paired with strong desire to learn and grow in laboratory setting. Brings ability to quickly grasp new concepts and apply critical thinking to problem-solving.

Developed exceptional communication and customer service skills in high-volume, customer-focused environment. Proven ability to resolve complex issues and maintain composure under pressure. Seeking to transition into new field, leveraging strong problem-solving and multitasking abilities.

Overview

4
4
years of professional experience

Work History

Laboratory Assistant Intern

Nemours Children's Hospital
06.2023 - 08.2023
  • Strengthened communication between lab staff through clear reporting on the progress of assigned tasks during team meetings.
  • Facilitated efficient sample testing by proficiently operating various laboratory equipment such as centrifuges and microscopes.
  • Boosted lab safety by strictly adhering to protocols and guidelines, minimizing risk of accidents or contamination.
  • Enhanced laboratory efficiency by maintaining a clean and organized workspace, enabling streamlined workflows.

Call Center Representative

Victoria's Secret & PINK
10.2020 - 04.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Data Entry Clerk

Robert Half
12.2019 - 11.2020
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.

Education

High School Diploma -

Archbishop John Carroll High School
Radnor, PA
06-2021

Bachelor of Science - Psychology

Delaware State University
Dover, DE
05-2026

Skills

  • Laboratory safety protocols
  • Laboratory techniques
  • Sample preparation
  • Chemical handling
  • Problem-solving skills
  • Customer support
  • Data entry
  • DNA extraction

Timeline

Laboratory Assistant Intern

Nemours Children's Hospital
06.2023 - 08.2023

Call Center Representative

Victoria's Secret & PINK
10.2020 - 04.2021

Data Entry Clerk

Robert Half
12.2019 - 11.2020

High School Diploma -

Archbishop John Carroll High School

Bachelor of Science - Psychology

Delaware State University

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Takeysa Pierce