Summary
Overview
Work History
Education
Skills
Timeline
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Takiya Murphy

Harrington

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History of managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Demonstrates proficiency in CRM systems, complemented by exceptional active listening and multitasking skills.

Overview

4
4
years of professional experience

Work History

Beauty Advisor /Salon Stylist

Ulta Beauty Inc.
Charlotte
10.2023 - 06.2025
  • Advised clients on skincare and cosmetic products for personalized beauty solutions.
  • Collaborated with team members to execute promotional events and special sales initiatives.
  • Trained new staff on customer service standards and product knowledge for effective sales support.
  • Educated customers about the proper use of cosmetics, fragrances and other beauty items.
  • Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
  • Created a positive shopping experience for each customer through effective communication skills.

Front Desk Receptionist

Planet Fitness
Concord
02.2022 - 09.2023
  • Greeted and assisted members at thefront desk to ensure positive experiences.
  • Managed member check-ins using club management software efficiently.
  • Answered phone calls and addressed inquiries about membership and services.
  • Processed new member registrations and membership cancellations accurately.
  • Maintained cleanliness and organization of thefront desk area for professionalism.
  • Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages as needed.
  • Collaborated with team members to support club events and promotions smoothly.

Cashier

Burger King
Poughkeepsie
10.2021 - 01.2023
  • Operated cash register and processed customer transactions efficiently.
  • Maintained cleanliness and organization of the dining area and workstations.
  • Assisted customers with menu selections and answered their inquiries promptly.
  • Handled cash, credit, and debit payments accurately during peak hours.
  • Trained new staff on register operations and customer service standards.
  • Resolved customer complaints swiftly to ensure a positive dining experience.
  • Greeted customers and answered any questions they had about the store's products and services.

Education

Cosmetology License -

Aveda Institute
Charlotte, NC
11-2025

High School Diploma -

Jay M Robinson
Concord, NC

Skills

  • Customer service
  • Sales support
  • Sales strategies
  • Effective communication
  • Problem solving
  • Team collaboration
  • Customer follow-up
  • Quotes and sales

Timeline

Beauty Advisor /Salon Stylist

Ulta Beauty Inc.
10.2023 - 06.2025

Front Desk Receptionist

Planet Fitness
02.2022 - 09.2023

Cashier

Burger King
10.2021 - 01.2023

Cosmetology License -

Aveda Institute

High School Diploma -

Jay M Robinson

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Takiya Murphy