Ta'Lauren Dixon
New Castle
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
5
5
years of professional experience
Work History
Server
Olive Garden Restaurant
Talleyville
01.2025 - Current
- Provided excellent customer service to ensure satisfaction.
- Explained menu items, describing ingredients and cooking methods upon request.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
Surgical Assistant
Christiana Center for Oral Surgery and Dental Impl
Newark
01.2024 - 08.2025
- Follows complex and comprehensive verbal and written instructions.
- Assisted in prepping operating room for surgery by sterilizing instruments and setting up equipment.
- Organized instruments and supplies to optimize surgical team efficiency.
- Ensured that all necessary documents were completed accurately before each procedure.
- Exhibited confidence to work extremely well under pressure and with variety of physicians of different temperaments.
Front Desk Receptionist
Planet Fitness
Wilmington
10.2021 - 08.2023
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Follow safety protocols while handling hazardous materials such as bleach or ammonia solutions when cleaning different areas of the gym.
Crew Team Member
Shake Shack
Newark
01.2021 - 08.2021
- Used proper techniques to prepare food and ingredients.
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Operated register to process payments and collect cash payment for order totals.
- Recorded orders by answering customer questions and entering requests in system.
- Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
- Accepted money and processed customer payments with high accuracy and efficiency.
Education
Certification - Dental Assitant
Delaware Technical Community College
DE08-2023
High School Diploma -
Brandywine High School
Wilmington, DE06.2021
Some College (No Degree) - Biology
University of Delaware
Newark, DESkills
- Conflict resolution
- Sales Goals
- Cash handling
- Cleaning
- Cash register operation
- Food safety
- Customer assistance
- Liquor law compliance
- Identification checks
- Drawer management
Skills
- Opening and closing procedures
- Restaurant operations
- Product promotions
- Critical thinking
- Interpersonal Communication
Timeline
Server
Olive Garden Restaurant
01.2025 - Current
Surgical Assistant
Christiana Center for Oral Surgery and Dental Impl
01.2024 - 08.2025
Front Desk Receptionist
Planet Fitness
10.2021 - 08.2023
Crew Team Member
Shake Shack
01.2021 - 08.2021
Certification - Dental Assitant
Delaware Technical Community College
High School Diploma -
Brandywine High School
Some College (No Degree) - Biology
University of Delaware
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