Talwar Payal
Quantitative &Qualitative Researcher
Hamburg
Summary
Dynamic project manager with extensive experience at Supertechs Services, specializing in qualitative and quantitative research. Proven ability in survey design and data analysis, fostering collaboration and team success. Skilled in using platforms like Qualtrics and SPSS, while maintaining a friendly and positive attitude to drive impactful insights and operational improvements.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Quality Assurance Manager - Housekeeping Division
RCADIA Hotel
Hamburg
03.2023 - Current
- Led service quality improvement projects aligned with international public health standards, managing cross-functional housekeeping operations.
- Designed and implemented SOPs and operational manuals, streamlining procedures in alignment with project goals.
- Coordinated scheduling, task distribution, and performance tracking for a 15+ person team, ensuring consistent delivery and compliance.
- Conducted guest satisfaction surveys, analyzed qualitative feedback, and collaborated with management to apply actionable insights—translating closely to thematic analysis in research.
- Performed daily audits and compliance inspections to ensure quality assurance across all public-facing service areas.
- Oversaw equipment procurement, budget tracking, and vendor communications using structured documentation workflows.
- Produced weekly reports summarizing operational performance—mirroring the reporting process in research project deliverables.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
Warehouse Manager
Gorillas
Hamburg
01.2022 - 01.2023
- Managed daily warehouse operations, including inventory tracking, team coordination of around 25 riders and 15 on-site employees, and delivery scheduling.
- Conducted customer feedback surveys and cold calls to collect data on delivery experience and service quality.
- Analyzed stock and performance data to support demand forecasting and operational decisions.
- Collaborated with internal teams to ensure accurate reporting and improve service outcomes based on quantitative insights.
Market Research Intern
Bonda Company
Hamburg
01.2020 - 10.2020
- Collected and analyzed consumer data for better-targeted marketing campaigns, increasing customer engagement.
- Utilized various research tools and methodologies for accurate data collection, ensuring high-quality results that guided decision-making processes.
- Provided support in the development of marketing strategies based on research findings, driving sales growth.
- Contributed fresh perspectives that led to innovative solutions by applying academic knowledge within a real-world business environment.
Senior Project Manager – Research
Supertechs Services
Mumbai
07.2018 - 07.2019
- Managed end-to-end qualitative and quantitative research projects, including field team coordination, survey design, and data analysis with an average weekly throughput of 20+ projects.
- Collaborated with international clients such as Nielsen, GSK, Levis, and Cadbury to deliver actionable insights.
- Conducted IDIs and focus groups, developed questionnaires, and ensured data quality across regions.
- Oversaw team mentorship and project planning, including timeline, budget, and compliance tracking.
Senior Project Manager – Research Operations
Capgemini
New Delhi
01.2015 - 06.2018
- Directed survey design, coding, fieldwork, quota management, and reporting using platforms like Qualtrics, SPSS, Fulcrum, and Conformit.
- Worked with global clients including Cint, IPSOS, Kantar, and Macromill.
- Managed complex screening logic, sampling quotas, and data cleaning processes to ensure high-quality outputs.
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
Process Manager – Transition & Reporting
Genpact
New Delhi / Ohio (US)
04.2012 - 01.2015
- Increased overall productivity by providing training and support for team members in best practices and techniques.
- Empowered team members to take ownership of their roles by providing clear expectations, guidance, and support in achieving personal performance objectives.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased efficiency across departments.
- Led business transitions and operational integration projects for new clients including GSK
- Managed client communication, task delegation, reporting frameworks, and staff training.
- Gathered and analyzed large amounts of data, including 100+ calls and e-mails daily, to determine improvement projections.
Education
MBA - Marketing Management And Research
GISMA Business School,
Berlin, Germany 05.2025 - 07.2025
MSc International Business Management -
Kingston University London
Germany (Hamburg Campus) 10.2019 - 11.2020
BA LLB (Law) - Law
Bangalore University
Bangalore 05.2004 - 07.2010
Skills
- Platforms: Qualtrics, SPSS, Confirmit, Peanutlab, Fulcrum
- Data Tools: Excel, Power BI (basic), Survey software
- Methods: Survey Design, Focus Groups, In-depth Interviews, Data Cleansing, Thematic Analysis
Team Work and collaboration
Accomplishments
- Awarded “Spotlight Talent” and “Best IBM Achiever” at Genpact
- Led international project transitions including GSK handover to the UK
- Promoted to Senior Manager due to outstanding process improvements
Exploration
Throughout my career, I have consistently explored diverse domains—ranging from international project management and hospitality operations to market research and on-the-ground logistics coordination. This journey reflects a natural curiosity and adaptability, which have allowed me to build a unique skill set across industries.
My experience with companies like Gorillas, where I managed warehouse operations while conducting customer surveys and feedback calls, demonstrates my ability to blend hands-on execution with data-driven research. I thrive on exploring new challenges, quickly learning unfamiliar systems, and translating real-world interactions into actionable insights.
Whether coordinating hotel teams, running fieldwork in market studies, or optimizing inventory flows, I bring an explorative mindset grounded in results—always seeking smarter ways to understand people, systems, and performance.
Timeline
MBA - Marketing Management And Research
GISMA Business School,
05.2025 - 07.2025
Quality Assurance Manager - Housekeeping Division
RCADIA Hotel
03.2023 - Current
Warehouse Manager
Gorillas
01.2022 - 01.2023
Market Research Intern
Bonda Company
01.2020 - 10.2020
MSc International Business Management -
Kingston University London
10.2019 - 11.2020
Senior Project Manager – Research
Supertechs Services
07.2018 - 07.2019
Senior Project Manager – Research Operations
Capgemini
01.2015 - 06.2018
Process Manager – Transition & Reporting
Genpact
04.2012 - 01.2015
BA LLB (Law) - Law
Bangalore University
05.2004 - 07.2010
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