Summary
Overview
Work History
Education
Skills
Timeline
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Tam Sharp

Summary

Dynamic team leader with a proven track record at Allianz, enhancing customer satisfaction through effective problem-solving and performance improvement. Skilled in mentoring and people management, I fostered a culture of continuous improvement and inclusivity, empowering teams to exceed goals and drive impactful change.

Overview

7
7
years of professional experience

Work History

Team Leader SBD

Allianz
10.2024 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Team Leader SRPT

Allianz
10.2023 - 09.2024
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.

Team Leader FID

Allianz
11.2022 - 09.2023
  • Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Evaluated customer needs and feedback to drive product and service improvements.

Customer Experience Training Specialist

FedEx
06.2018 - 10.2022
  • Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.
  • Developed training handbooks, computer tutorials and reference materials.
  • Assessed additional needs based on training progress and collaborated with management to meet requirements.
  • Supported the professional development of fellow trainers by providing constructive feedback and sharing insights on effective teaching methodologies.

Education

Diploma - Diploma of Leadership And Management

RMIT
Melbourne
04-2019

Diploma - Diploma of Logistics

RMIT
Melbourne
04-2019

Certificate - Certificate III & IV Customer Contact

Academy
Brisbane
12-2017

Skills

  • Teamwork and collaboration
  • Problem-solving
  • People management
  • Team motivation
  • Work Planning and Prioritization
  • Performance improvement
  • Mentoring
  • Performance evaluations

Timeline

Team Leader SBD

Allianz
10.2024 - Current

Team Leader SRPT

Allianz
10.2023 - 09.2024

Team Leader FID

Allianz
11.2022 - 09.2023

Customer Experience Training Specialist

FedEx
06.2018 - 10.2022

Diploma - Diploma of Leadership And Management

RMIT

Diploma - Diploma of Logistics

RMIT

Certificate - Certificate III & IV Customer Contact

Academy

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