Tamaya Finney
Dover
Summary
Results-oriented Revenue Cycle Supervisor with over 10 years in healthcare billing and call-center operations. Led remote teams of 10-15, driving KPI-driven process improvements to enhance collections and reduce account aging. Developed onboarding and training programs that increased accuracy and productivity. AAHAM certified revenue cycle specialist with expertise in Epic, Five9, and ADP.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Self Pay Supervisor /Revenue Cycle Manager
HBCS/MedMetrix
Remote
02.2021 - 03.2026
- Supervised remote team of over 10, improving self-pay revenue cycle operations and increasing overall efficiency.
- Monitored KPIs and reported findings to drive collections and reduce account aging.
- Optimized workflows to streamline billing processes and reduce resolution times.
- Conducted performance reviews and led weekly meetings to enhance team engagement and align goals.
Team Lead
HBCS
Wilmington
10.2019 - 01.2021
- Monitored performance metrics and managed KPI targets to enhance patient account resolution processes.
Patient Care Resolution Specialist
HBCS
New Castle
04.2016 - 09.2019
- Resolved patient billing inquiries and clarified insurance processes for clients.
- Processed payments across multiple billing systems, ensuring timely account closures.
- Assisted in complex account investigations and escalations, promoting accuracy in documentation.
- Supported training initiatives for new employees, fostering team development.
Customer Service Representative
Robert Half
Newark
05.2015 - 03.2016
- Managed claims and insurance inquiries from domestic and international clients in real-time contact center, ensuring timely and accurate resolutions.
- Exceeded average handle time, schedule adherence, and quality goals consistently.
- Handled routine to moderate complexity grievances, complaints, and appeals, achieving efficient resolution and customer satisfaction.
- Researched inquiries and interpreted policy provisions to provide effective responses and facilitate appropriate routing.
Customer Service Representative
Waste Industries
Millsboro
01.2011 - 12.2014
- Delivered customer service through in-person, telephone, email, and web channels for major waste management company in southeastern United States.
- Handled incoming calls from multiple branches, efficiently routing service requests and delivery schedules.
- Processed customer payments via phone and internet, ensuring compliance with PCI standards.
- Entered new residential subscription accounts and processed account changes in tower system per branch specifications.
- Acted as liaison to on-road employees, providing clear instructions and assistance.
Materials Management
Procter and Gamble
Dover
01.2009 - 01.2010
- Coordinated material acquisition from vendors to support timely execution of projects.
- Conducted inventory control activities to maintain accurate inventory levels through physical counts, record maintenance, shipping and receiving documentation, and resolution of discrepancies between shipments and purchase orders.
- Maintained computerized inventory and central records retention program.
- Analyzed data, summarized findings, and made recommendations based on results.
Medical Assistant
Delaware Cardiovascular
Dover
01.2007 - 01.2009
- Performed and documented patient intake (height, weight, head circumference, blood pressure, vision and hearing screening, reason for visit, chief complaint).
- Entered and verified patient demographic and insurance information to ensure accurate records.
- Scheduled, canceled, and rescheduled patient appointments in computer system, optimizing scheduling efficiency.
- Managed phone calls with patients, physician offices, and insurance companies, providing clear communication and support.
Education
Nationally Certified Medical Assistant - Healthcare
Harris School of Business
Dover, DE06-2009
High School Diploma -
Caesar Rodney High School
Camden, DE06-2000
Skills
- Revenue cycle management
- Claims processing
- Patient account resolution
- KPI monitoring
- Performance management
- Workflow management
- Workflow streamlining
- Process improvement
- Team leadership
- Team building
- Training development
- Coaching and mentoring
- Employee development
- Conflict resolution
- Customer service
Certification
AAHAM Certified Revenue Cycle Specialist
Personal Information
Title: Customer Service Representative
Timeline
Self Pay Supervisor /Revenue Cycle Manager
HBCS/MedMetrix
02.2021 - 03.2026
Team Lead
HBCS
10.2019 - 01.2021
Patient Care Resolution Specialist
HBCS
04.2016 - 09.2019
Customer Service Representative
Robert Half
05.2015 - 03.2016
Customer Service Representative
Waste Industries
01.2011 - 12.2014
Materials Management
Procter and Gamble
01.2009 - 01.2010
Medical Assistant
Delaware Cardiovascular
01.2007 - 01.2009
Nationally Certified Medical Assistant - Healthcare
Harris School of Business
High School Diploma -
Caesar Rodney High School