Tamia Abuwi
Camden Wyoming
Summary
Detail-oriented Healthcare Support Professional with over five years of experience in patient-provider communication and revenue cycle workflow support. Proven expertise in insurance verification and prior authorization processes, ensuring seamless patient care. Skilled in managing complex healthcare systems and excelling in remote operations while maintaining precision in documentation.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
OptumRx Specialty Pharmacy
03.2025 - Current
- Ensured accurate billing by verifying patient and prescription insurance information.
- Resolved claim discrepancies to maintain timely patient therapy delivery.
- Confirmed coverage requirements by reviewing insurance and benefit details thoroughly.
- Coordinated delivery of specialty medications, preventing delays in essential therapies.
- Facilitated communication with providers and patients regarding authorizations and claim status.
- Maintained compliance by accurately documenting insurance and clinical information.
Benefit Administration Specialist
Sutherland Global Services Inc. (Client: WEX)
08.2024 - 02.2025
- Achieved 98.5% customer satisfaction by processing benefit accounts accurately.
- Resolved insurance verification issues promptly, enhancing participant communication and trust.
- Developed comprehensive training materials, improving team knowledge and efficiency.
- Reviewed claims and EOBs, ensuring accurate eligibility verification and re-evaluation.
- Maintained precise documentation of participant interactions and reimbursement activities.
- Assisted participants with reimbursement inquiries, clarifying eligible expenses and claims.
Project Cost Estimator, Wood Assembler (Volunteer)
Cut on Board
12.2020 - 06.2022
- Utilized Microsoft Excel to organize purchased products and calculate final costs, ensuring accurate budgeting.
Student Nurse Intern, Patient Safety Sitter
Christiana Care Health System
05.2018 - 08.2020
- Documented patient observations in the Electronic Medical Record (EMR).
- Supported patient care tasks and communication with clinical staff.
Neumann Navigator (Admissions Support)
Neumann University
01.2018 - 05.2019
- Managed scheduling, front desk operations, and record maintenance.
Server & Dietary Aide
The Summit & Forwood Manor
01.2016 - 01.2018
- Provided excellent dining service and resident support, ensuring timely and accurate meal delivery while demonstrating multitasking, organization, and customer service skills.
Education
High School Diploma -
Delcastle Technical High School
Wilmington, DEMedical Billing and Coding Program -
Delaware Technical & Community College
Delaware12.2025
Nursing - undefined
Neumann University
Aston Township, PA01.2024
Skills
- Claims & Insurance Support: Eligibility review, benefit verification, EOB interpretation, reimbursement account support, prior authorization tracking
- Revenue Cycle: Exposure to revenue cycle workflows and patient financial assistance program coordination
- Documentation & Accuracy: Precise data entry, documentation review, discrepancy identification, account follow-up
- Software: Microsoft Office (Excel, Outlook, Word), Google Workspace, CRM (Salesforce), EMR (Cerner and Epic) systems
- Healthcare Knowledge: Insurance (Commercial and Government), Medical Terminology, ICD-10/CPT/HCPCS familiarity
- Professional Strengths: Attention to detail, verbal and written communication, customer service, problem-solving, teamwork, organization
Timeline
Patient Care Coordinator
OptumRx Specialty Pharmacy
03.2025 - Current
Benefit Administration Specialist
Sutherland Global Services Inc. (Client: WEX)
08.2024 - 02.2025
Project Cost Estimator, Wood Assembler (Volunteer)
Cut on Board
12.2020 - 06.2022
Student Nurse Intern, Patient Safety Sitter
Christiana Care Health System
05.2018 - 08.2020
Neumann Navigator (Admissions Support)
Neumann University
01.2018 - 05.2019
Server & Dietary Aide
The Summit & Forwood Manor
01.2016 - 01.2018
Nursing - undefined
Neumann University
High School Diploma -
Delcastle Technical High School
Medical Billing and Coding Program -
Delaware Technical & Community College