Summary
Overview
Work History
Education
Skills
Certification
References
References
Timeline
Generic

Tamika Michael

Wilmington

Summary

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Clinical Care Coordinator

Wayspring
Wilmington
11.2022 - Current
  • Provided emotional support to clients during times of distress or crisis situations.
  • Coordinated discharge planning for clients transitioning out of residential programs into outpatient care settings.
  • Conducted intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history.
  • Provided crisis intervention services when needed to assist clients in managing difficult emotions or situations.
  • Issued medications from clinic dispensary and kept records using specified procedures.
  • Addressed complex histories with substance abuse, mental health issues and other concerns.
  • Conducted drug screens using urine and saliva samples to ensure compliance with program requirements.
  • Collaborated with doctors, psychologists or therapists in working with patient treatments.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Lead Medical Assistant

PHMC
Philadelphia
08.2021 - 11.2022
  • Supervised clinical staff, providing training and performance evaluations to enhance team efficiency.
  • Recruited, hired and trained new medical and facility staff.
  • Monitored proper clinical area appearance, sterilization and restocking by creating daily, weekly and monthly assistant tasks lists.
  • Managed patient flow and directed nurses and doctors to ensure medical assignments are completed on time.
  • Monitored clinical staff work hours, sick days and vacation time.
  • Coordinated weekly work schedules for department employees.
  • Monitored quality assurance activities related to clinical operations.
  • Provided direct supervision to clinical staff members in accordance with regulatory standards.
  • Conducted regular staff meetings to discuss clinical updates, challenges, and strategies for improvement.

Certified Medical/Clinical Assistant

Rothman Orthopedics
Media
09.2020 - 08.2021
  • Applied wide range of casting and traction techniques in accordance with established practices and physician instructions.
  • Prepared sterile trays for various orthopedic surgeries.
  • Administered medications as prescribed by physicians according to established protocols.
  • Monitored vital signs such as temperature, pulse rate, respiration rate and blood pressure before, during and after surgeries.
  • Assisted in casting, splinting and bracing of fractures or other orthopedic injuries.
  • Provided wound care services such as changing dressings or applying topical ointments.
  • Assisted with pre-operative, intra-operative and post-operative care of patients undergoing orthopedic surgery.
  • Performed medical history reviews and prepared patient charts for orthopedic surgeons.

Surgical Coordinator

Crozer Keystone Health System
Upland
09.2019 - 09.2020
  • Organized patient charts for surgical procedures and ensured accuracy of all documents.
  • Scheduled and confirmed patient appointments and consultations.
  • Worked with operating facilities to schedule procedures on behalf of surgeons.
  • Coordinated with hospital personnel to ensure proper preparation of OR rooms prior to surgery.
  • Educated patients on pre-operative instructions such as fasting requirements prior to undergoing anesthesia.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Arranged hospital admissions for patients as required.
  • Scheduled follow-up appointments as designated by physician.
  • Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.

Medical Assistant/Receptionist

Crozer Keystone Health System
Upland
01.2017 - 09.2019
  • Recorded patient medical histories, vital statistics, and test results in medical records.
  • Prepared treatment rooms for examinations, ensuring cleanliness and organization.
  • Conducted patient interviews to gather medical information and measure vital signs.
  • Authorized drug refills and relayed prescription details to pharmacies.
  • Cleaned and sterilized instruments while disposing of contaminated supplies.
  • Administered medications as directed by physician protocols.
  • Escorted patients to examination rooms and prepared them for physician evaluation.
  • Assisted physicians during examinations and treatments by providing instruments or performing tasks.

Medical Assistant

Corizon Health
Pittsburgh
12.2013 - 04.2016
  • Maintained staff safety during prisoner treatments by observing all security procedures and regulations.
  • Monitored vital signs during examinations or treatments of inmates.
  • Assessed prisoners suffering injuries through falls, stabbings or other means and stabilized each prior to transport to nearest medical facility.
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
  • Coordinated with physicians and other healthcare professionals to ensure proper care for inmates.
  • Cared for prisoners suffering from contagious illnesses or conditions, including influenza, lice, and gastrointestinal bugs.
  • Administered oral, IV and intra-muscular medications and monitored patient reactions.
  • Stocked clinical workstations and procedure rooms with necessary supplies.
  • Performed basic medical tests such as blood pressure, temperature, and pulse rate measurements.
  • Conducted initial assessments of new inmates upon admission into the correctional facility.
  • Managed emergency situations within the correctional facility including responding to medical emergencies or crises.

Education

Medical Assistant - Healthcare

SANFORD BROWN INSTITUTE
Pittsburgh, PA
10.2012

Nursing Assistant - Healthcare

WILMINGTON JOB CORPS CENTER
Wilmington, DE
06.2009

Skills

  • Phlebotomy
  • Crisis intervention
  • Discharge planning
  • Patient intake
  • Medication administration
  • Substance abuse assessment
  • Patient education
  • Quality assurance
  • Team coordination
  • Staff supervision
  • EKG monitoring
  • Electronic medical records
  • Injection administration
  • Inventory management
  • Relationship building
  • Conflict resolution
  • Documentation
  • Healthcare systems
  • Drug inventory management
  • Problem-solving aptitude
  • Patient flow coordination

Certification

  • NRCMA
  • CPR

References

References available upon request

References

References available upon request.

Timeline

Clinical Care Coordinator

Wayspring
11.2022 - Current

Lead Medical Assistant

PHMC
08.2021 - 11.2022

Certified Medical/Clinical Assistant

Rothman Orthopedics
09.2020 - 08.2021

Surgical Coordinator

Crozer Keystone Health System
09.2019 - 09.2020

Medical Assistant/Receptionist

Crozer Keystone Health System
01.2017 - 09.2019

Medical Assistant

Corizon Health
12.2013 - 04.2016

Medical Assistant - Healthcare

SANFORD BROWN INSTITUTE

Nursing Assistant - Healthcare

WILMINGTON JOB CORPS CENTER

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