Tammy Wheatley
Laurel
Summary
Skilled in maximizing operational efficiency through targeted inventory strategies and optimized routing solutions
Overview
21
21
years of professional experience
Work History
Wholesale & Supply Administrator III
Sharp Energy
Georgetown
04.2014 - Current
- Assisted in developing new administrative systems, procedures, and policies.
- Prepared project reports for management review.
- Performed data entry from paper documents into computer databases.
- Oversaw regional inventory management to ensure accuracy.
- Identified customer needs promptly and efficiently.
- Oversaw training sessions on department policies and procedures for new employees.
Regional Delivery Specialist
Sharp Energy
Salisbury
05.2011 - 04.2014
- Created efficient delivery routes by analyzing destinations and timelines.
- Determined optimal paths using GPS applications and local knowledge.
- Organized driver routes, assigned tasks, and monitored performance to enhance productivity.
- Responded promptly to unexpected delays or changes during deliveries.
- Collaborated in team environments to improve overall workplace efficiency.
Customer Service Manager
Sharp Energy
Georgetown
08.2006 - 05.2011
- Established clear expectations to guide employees toward optimal target achievement.
- Facilitated team engagement across departments to meet shared objectives.
- Maintained accurate records of customer interactions to enhance future service delivery.
- Investigated sensitive customer service complaints, ensuring prompt resolutions for satisfaction.
Customer Service Representative
Sharp Energy
Salisbury
09.2004 - 08.2006
- Facilitated conversations with customers to identify needs and resolve product inquiries.
- Delivered exceptional customer service to achieve high levels of satisfaction.
- Maintained composure in stressful situations, effectively diffusing conflicts.
- Processed deposits and payments, managing billing arrangements efficiently.
- Documented detailed records of customer interactions and transactions for future reference.
Education
High School Diploma -
Seaford Senior High School
Seaford, DE06-1992
Skills
- Project management and policy development
- Data entry and report writing
- Inventory control and route optimization
- Customer service and team leadership
- Multitasking skills
Timeline
Wholesale & Supply Administrator III
Sharp Energy
04.2014 - Current
Regional Delivery Specialist
Sharp Energy
05.2011 - 04.2014
Customer Service Manager
Sharp Energy
08.2006 - 05.2011
Customer Service Representative
Sharp Energy
09.2004 - 08.2006
High School Diploma -
Seaford Senior High School