Tanja Andrea Jahn

• Enhanced customer satisfaction by streamlining communication channels and improving response times.
• Developed innovative solutions to complex problems, resulting in improved organizational performance.
• Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.

• Developed and maintained relationships with customers and suppliers through account development.
• Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Development of sales strategies / planning

• Set- up help for new GSA
• Create processes and
• Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.

• Dedicated for Delta Airlines for Sales and Customer Service
• Indoor Sales request
• Day to day operations to meet performance and service expectations
• Developed strong relationships with stakeholders to facilitate smooth communication and project completion.

• Managed online booking inquiries
• Freight booking
• Indoor Sales

• Rate negotiations with airlines
• Bookings/ shipment tracking
• Prepare freight documents

Broker activities for cargo

• Rate enquiry (airlines) - Pass on agreement to customer
• Booking shipments

• Answering incoming phone calls and building a friendly rapport with customers whilst answering questions, making bookings.
• Managed online booking inquiries
• Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.

• Learned new materials, processes, and programs quickly.
• Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
• Attended training courses to build understanding of processes, techniques, and industry.
• Supported departmental tasks to increase understanding of industry processes.