Tanya Jackson
Seaford
Summary
Motivated and excited about building people to become their best. Understanding and teaching the importance of excellent customer service, compliance and recordkeeping. Highly effective at motivating and teaching teams to excel.
Dynamic and results-oriented delivery professional specializing in business operations and transportation management. Excels in organized recordkeeping and client relations.
Overview
18
18
years of professional experience
Work History
Professional Driver
Uber Spark
USA
03.2017 - Current
- Excellent customer service
- Documented customer service issues, expenses, mileage and other key information.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Responded quickly to customer complaints and gathered all pertinent information to make educated decisions for remediation.
- Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.
- Picked up clients or vehicles and drove property to specified receiving agency or location.
- Maintained neat and professional appearance during every shift to promote positive company presence.
- Maintained safe driving habits to protect property and general public on roadways.
General Manager/District Manager in Training
Dollar General Market
Baltimore
06.2015 - 04.2017
- Oversaw daily store operations and ensured compliance with company policies.
- Managed inventory levels and coordinated stock replenishment processes.
- Trained and mentored staff to enhance customer service skills and teamwork.
- Travelled to other stores to help other General Managers better the operations of the business giving advise as a district manager trainee.
General Manager/District Manager in Training
KFC
Woodbridge
01.2011 - 09.2015
- Investigated fraud activities with the district manager to clean up the district and hire the leadership needed to have a productive and profitable district.
- Conducted consistant training on the store level and district level to ensure all rules were followed according to the businesses expectations.
- Implemented a recognition program in order to recognize those who personally took the challenge to work with excellence and make our teams stronger.
- Oversaw inventory, labor and compliance management
General Manager
Popeyes Chicken
Reisterstown
02.2008 - 03.2011
- Hired and trained employees to follow protocols of the business
- Oversaw, all operations of the day to day procedures inventory cash,staffing, and safety.
- Held meetings with the team to ensure that all standards were reinforced and to do talk about the great things that were happening in the store and the things that were still a challenge along with the solution.
- Implemented a recognition program on the store level.
Education
Wicomico High School
Salisbury, MD1999
Some College (No Degree) - Computer And Information Sciences
Wor Wic Community
Salisbury, MDSkills
- Customer relationship management
- Operations management
- Financial recording
- Team leadership
- Staff training, development and supervision
- Policy development
Timeline
Professional Driver
Uber Spark
03.2017 - Current
General Manager/District Manager in Training
Dollar General Market
06.2015 - 04.2017
General Manager/District Manager in Training
KFC
01.2011 - 09.2015
General Manager
Popeyes Chicken
02.2008 - 03.2011
Wicomico High School
Some College (No Degree) - Computer And Information Sciences
Wor Wic Community