Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanyaradzwa Abigail Chirau

Harare

Summary

Proven to enhance customer satisfaction and team productivity at Celebrity Cruises, I bring a dynamic blend of exceptional communication skills and relationship development. Leveraging guest relations and problem-solving abilities, I've successfully increased cleanliness ratings and maintained high customer loyalty, demonstrating a steadfast commitment to excellence and a flexible approach to challenges.

Overview

11
11
years of professional experience

Work History

Housekeeping Cleaner

Celebrity Cruises
12.2022 - Current
  • Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
  • Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
  • Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
  • Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.

Front Desk Receptionist

Muchenjenje Logistics
08.2021 - 11.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.

Assistant Event Coordinator

DKYT Events
12.2020 - 05.2021
  • Assisted Event Coordinator in creating detailed timelines for each phase of an event project, ensuring timely completion of all tasks.
  • Ensured smooth execution of on-site logistics by supervising setup, teardown, and vendor coordination during events.
  • Maintained professional and organized appearance at all events, representing the company in a positive light to clients and attendees.
  • Delivered exceptional customer service, addressing attendee concerns promptly and professionally during events.
  • Facilitated efficient communication between team members by maintaining organized records of event plans, schedules, and contacts.
  • Developed decor, theme and ambiance for events to satisfy client's vision and budget.
  • Enhanced event attendee satisfaction by effectively coordinating logistics and managing event timelines.
  • Implemented new processes for tracking RSVPs and ticket sales data accurately.
  • Supported successful fundraising efforts by assisting in the organization of auctions, raffles, and sponsorships for charity events.
  • Conducted post-event evaluations to identify areas for improvement, ensuring continuous growth and development as an Assistant Event Coordinator.
  • Assisted in compliance with safety regulations at venues by working closely with security personnel during large-scale events.
  • Ensured timely delivery of event materials and equipment by coordinating with transportation providers and supervising load-in/load-out processes.
  • Coordinated with over vendors and event contributors, caterers and transportation services.

Casino Host

Suncity Casino
01.2019 - 07.2020
  • Structured time to visit with supervisors in slots, table games, and food and beverage areas to mitigate problems or issues involving VIP players.
  • Assisted in resolving guest disputes professionally, ensuring timely resolution and preserving customer satisfaction levels.
  • Increased player loyalty by developing personalized relationships and providing exceptional guest service.
  • Maximized casino revenue by monitoring player gaming activities and identifying potential high-value players.
  • Developed marketing plans to boost customer loyalty and enhance customer satisfaction.
  • Showcased expert knowledge of casino offerings, guiding guests towards games and experiences that aligned with their preferences.
  • Enhanced communication between shift changes by providing thorough updates on important player activity or issues requiring attention during handoff periods.
  • Provided superior customer service through active listening and empathy, creating strong rapport with guests while addressing their needs effectively.
  • Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
  • Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
  • Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
  • Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
  • Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
  • Organized and coordinated show reservations, guest rooms and meals to provide guests with optimum convenience and comfort
  • Informed guests of events and promotions by assisting marketing department with updating Facebook, Twitter and Foursquare social media pages.
  • Analyzed player trends and preferences to better tailor offers and incentives that catered to individual tastes.
  • Maintained accurate records of player information, enabling targeted marketing efforts for relevant promotions and offers.
  • Managed casino reservations for VIP customers, streamlining their visit experience from arrival to departure.
  • Consistently achieved sales targets by utilizing strong interpersonal skills to upsell casino services and events to potential players.
  • Hosted all events

Casino Dealer

Suncity
03.2015 - 12.2018
  • Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
  • Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
  • Increased table game efficiency with effective chip handling and accurate card dealing techniques.
  • Inspected cards and gaming equipment to verify proper functioning and good working order.
  • Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.

Retail Assistant Manager

Mr Price
07.2014 - 07.2015
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
  • Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
  • Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Fostered a positive work environment, promoting teamwork and open communication among staff members.
  • Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
  • Boosted sales performance with strategic merchandising plans and promotional displays.
  • Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
  • Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
  • Collaborated with store manager to develop action plans for improving overall store performance metrics.
  • Supported retail manager by identifying and leveraging partnerships that benefited community and store.
  • Increased repeat business from loyal customers through personalized assistance in product selection while developing rapport with clientele.

Front Office Assistant

Virgin Active Gym
12.2013 - 05.2014
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Reviewed and updated customer information in database for accuracy.
  • Increased client retention by providing exceptional service while managing check-in and check-out processes.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Education

Medical Secretary

Allison
Online School
10.2023

Casino Management

Rainbhomph At'Bhest Business SchooI
Harare Zimbabwe
10.2023

Matric - High School

Freedom Community Collage
Johannesburg South Africa
08.2014

Skills

  • Guest Relations
  • Teamwork
  • Customer Service
  • Active listening
  • Time Management
  • Ability to remain calm under pressure
  • Communication Skills
  • Problem Solving
  • Casino Floor
  • Conflict Resolution
  • Flexible
  • Relationship Development
  • Telemarketing

Timeline

Housekeeping Cleaner

Celebrity Cruises
12.2022 - Current

Front Desk Receptionist

Muchenjenje Logistics
08.2021 - 11.2022

Assistant Event Coordinator

DKYT Events
12.2020 - 05.2021

Casino Host

Suncity Casino
01.2019 - 07.2020

Casino Dealer

Suncity
03.2015 - 12.2018

Retail Assistant Manager

Mr Price
07.2014 - 07.2015

Front Office Assistant

Virgin Active Gym
12.2013 - 05.2014

Medical Secretary

Allison

Casino Management

Rainbhomph At'Bhest Business SchooI

Matric - High School

Freedom Community Collage

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Tanyaradzwa Abigail Chirau