Tarana McKenzie
New Castle
Summary
Diligent Director with proven track record in overseeing operations and ensuring high-quality care for consumers. Successfully led teams to improve service delivery and enhance consumer satisfaction. Demonstrated expertise in regulatory compliance and staff development.
Overview
24
24
years of professional experience
Work History
Director of Residential Services
Arc of Cape May County
02.2024 - 02.2025
- Oversee the day to day operations of a non-profit organization that provides services to adults with Intellectual and Developmental Disabilities.
- Oversee the operations and administration of multiple group homes and supervised apartments, focusing on staff management, regulatory adherence and enhancing the quality of residents' life.
- Conduct Individual Support Plan meetings with families, state coordinators and agency representatives.
- Provide leadership, training and development to all agency support staff.
- Oversee program development and initiated policies and procedures to standardize delivery of care.
- Create /maintain sensitive facility data
- Oversaw property maintenance projects to ensure timely completion and minimal disruption to residents'' daily lives.
- Deliver income records, balance sheets and consumer finances
- Developed comprehensive budgets for facilities management, resulting in cost savings and efficient resource allocation.
- Evaluated employee performance regularly through constructive feedback sessions, fostering an atmosphere of continuous improvement.
Medical Office Manager
Shore Physicians Group
10.2023 - 02.2024
- Oversee the day to day operations of a Primary Physician’s Office, obtaining 6 Medical Providers
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintain all branch finances including but not limited to banking and ordering all clinical supply needs
- Monitor patient charts assuring all state and federal requirements are being followed
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Maintain all patients’ insurance eligibility requirements on a daily basis
- Addressed and remedied all patient or team member issues.
- Oversee location development and initiated policies and procedures to standardize delivery of care
Director of Administration
Connect Plus Therapy
02.2022 - 09.2023
- Oversee daily operations of an agency branch providing ABA services to children & adults ensuring high quality care, regulatory compliance and effective service delivery.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Assure submission of insurance billing
- Led a team of Administrative and Clinical Professionals including RBTs, BCBAs, BCBA Supervisors and Case Management support staff; to ensure smooth daily operations and excellent customer service.
- Conducted annual performance reviews for direct reports, providing constructive feedback to support professional growth.
- Maintained all data reporting consumer and agency metrics
- Collaborated with senior leadership on long-term business planning strategies that contributed to the overall success of the organization.
Assistant Director of Operations / Assistant Director of Administration
Caring Inc.
07.2001 - 02.2022
- Oversee the day to day Operations of a non-profit organization that provides services for adults with intellectual and Developmental Disabilities including 54 Group Homes and Supervised Living
- Provide leadership, training and development to all agency support
- Oversee program development and initiated policies and procedures to standardize delivery of care
- Managed a team of over 100 employees, ensuring optimal performance and adherence to company policies and state regulatory standards.
- Led the development of annual budgets for the department, managing resources efficiently to meet financial targets.
- Actively participated in recruitment efforts by screening candidates during interviews.
- Evaluated employee performance regularly through appraisals, providing constructive feedback for professional growth.
- Monitored project deadlines closely to ensure timely completion of assignments.
- Oversaw inventory control and management, reducing waste while maintaining adequate stock levels for seamless operations.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Education
BBA - Business Administration
Hodges University
Fort Myers, FL06-2022
Skills
- Problem-solving
- Teamwork and collaboration
- Excellent communication
- Organizational skills
- Facility management
- Multitasking Abilities
- Adaptability and flexibility
- Decision-making
- Planning and coordination
Timeline
Director of Residential Services
Arc of Cape May County
02.2024 - 02.2025
Medical Office Manager
Shore Physicians Group
10.2023 - 02.2024
Director of Administration
Connect Plus Therapy
02.2022 - 09.2023
Assistant Director of Operations / Assistant Director of Administration
Caring Inc.
07.2001 - 02.2022
BBA - Business Administration
Hodges University
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