Analytically oriented International Business graduate with strong skills in Excel, SQL, and Tableau. Practical experience in customer interaction at MediaMarkt and a strong interest in data-driven decision-making. Focused on analyzing complex data and deriving valuable business insights.
Übersicht
6
6
years of professional experience
Berufserfahrung
Customer Service & Sales Advisor
MediaMarkt
04.2024 - 03.2025
Advising on internet and electricity contracts, including contract finalization
Assisting with returns, warranty, and service inquiries
Actively promoting campaigns and offers to increase sales
Providing friendly, solution-oriented customer support according to MediaMarkt standards
Quality Control
Monting GmbH
04.2019 - 07.2022
Inspecting components according to quality standards
Documenting defects and collaborating with production teams
Identifying and reporting process deviations
Ausbildung
Bachelor of Science - International Business Studies, 04/2022 - 07/2025
University of Paderborn
Paderborn
04.2001 -
Bachelor of Science - Informatics, 04/2018 - 03/2020
University of Paderborn
Paderborn
04.2001 -
Kompetenzen
Microsoft Excel - Advanced
SQL - Advanced
Tableau - Intermediate
Power BI - Intermediate
Econometrics
SPSS
Communication
Teamwork
Languages
Arabic
First language
German
Advanced
C1
English
Advanced
C1
Spanish
Elementary
A2
Zeitleiste
Customer Service & Sales Advisor
MediaMarkt
04.2024 - 03.2025
Quality Control
Monting GmbH
04.2019 - 07.2022
Bachelor of Science - International Business Studies, 04/2022 - 07/2025
University of Paderborn
04.2001 -
Bachelor of Science - Informatics, 04/2018 - 03/2020