Tarika Chopra

Project 1 - Automated a commercial process for 6 countries after measuring low performance due to manual way of working.

• Gathered business requirements to study AS IS process and translated them into features and user stories.
• Reviewed requirements to get a sign-off from internal & external stakeholders.
• Designed a solution of 3 products to seamlessly integrate backend operations with customer facing portals in order to make the process completely automated & self-serving for customers.
• Analyzed data against leading value & cost indicators to monitor monthly performance to get insights post implementation.

Result - Achieved 80% process automation for the process, generating around 500 new fleet orders each month.

Project 2 - Harmonized commercial product offerings across 16 countries which were not standard & unorganized

• Evaluated MVP (minimum viable product) features of a commercial process to standardize WoW in 16 countries.
• Assessed AS IS state and To BE state to define gaps in functionality.
• Standardized the product functionality and auditing & reporting process.

Result - Governance of commercial products for 16 countries became efficient by developing one report that suited all needs.

Project 1: Automated end of contract process and tracking of used equipment

• Analyzed AS IS and TO BE process to find out automation touch-points

Project 2: Migrated legacy contracts and enabled setup of new contracts

• Assessed adherence of financing guardrails for leasing and accounting standards in 4 countries through user interviews & data mapping

Project 3: Config Master Data - Residual Value & Useful Life

• Developed process improvement strategies to automate yearly cut-over activity for master data configuration S4/HANA (for e.g. Equipment class, product hierarchy, residual value, useful life and depreciation of assets)

Project 4: Led implementation of 3rd party sales tax Vertex solution

• Evaluated AS IS process state and aligned it with Vertex capabilities to define to-be state
• Created project roadmap and aligned features & user stories to it

Result: Achieved 100% system adoption in Iberia market

• Gathered & reviewed business requirements and process-related definition of done (DoD) documents
• Demoed system capability to end-users during UAT
• Designed API solution for Salesforce and Lockbox payments
• Managed team of 5 business analysts

Result: Successful implementation and system adoption of Leasing ERP; led to winning 2 new clients in Philadelphia, USA

• Recruited and mentored business analysts to support division growth
• Studied clients' business processes to identify functional gaps and improvements
• Performed SIT & UAT with end-users
• Consulted and provided functional consultation for migrating legacy data

Result: Reviewed & delivered more than 100 design documents to 1 client in a month showcasing efficiency

• Worked on 4 projects to assess product gaps vs user needs
• Knowledge of end-to-end equipment and financial leasing process
• Created workflow diagrams to demonstrate AS IS state and created TO BE processes
• Client onsite experience on software implementation including UAT in Toronto, Canada

Success example: Implementation with 0 critical defects during UAT for a Fleet Leasing client