Tasha Brown
New Castle
Summary
Dedicated professional with a background in phlebotomy and call center customer service. Known for strong attention to detail and active listening, ensuring compliance with HIPAA standards and enhancing patient interactions.
Overview
4
4
years of professional experience
Work History
Phlebotomist
Immunotek Bio Centers
Wilmington
07.2024 - 11.2024
- Collected blood samples following strict safety and hygiene protocols.
- Assisted patients in understanding the blood donation process and requirements.
- Educated donors on post-donation care and recovery guidelines.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
Call Center Representative
Delaware Imaging
Newark
04.2023 - 01.2024
- Assisted customers with inquiries about imaging services and scheduling appointments.
- Managed phone calls and provided accurate information to clients effectively.
- Maintained a positive demeanor while addressing customer concerns and complaints.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Phlebotomist
CSL Plasma Behring
Newark
08.2021 - 11.2022
- Collected blood samples following strict safety and hygiene protocols.
- Educated donors on post-donation care and recovery guidelines.
- Adhered to HIPAA guidelines regarding patient privacy.
- Performed venipuncture and other blood collection procedures according to established standards.
Receptionist
Carman Lincoln
New Castle
02.2021 - 08.2021
- Greeted and assisted clients in a professional and friendly manner.
- Assisted with administrative tasks, including filing documents and data entry.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
Some College (No Degree) - Mathematics
Delaware State University
Dover, DESome College (No Degree) - Writing Composition
Delaware State University
Dover, DEGED -
James Groves Highschool
New Castle, DeSkills
- Blood collection
- Venipuncture
- HIPAA compliance
- Patient education
- Safety protocols
- Customer service
- Active listening
- Call management
- Data entry
- Attention to detail
- Inbound phone calls
- Call center customer service
- Call control
- Title processing
- Document verification
- Record keeping
- Time management
Timeline
Phlebotomist
Immunotek Bio Centers
07.2024 - 11.2024
Call Center Representative
Delaware Imaging
04.2023 - 01.2024
Phlebotomist
CSL Plasma Behring
08.2021 - 11.2022
Receptionist
Carman Lincoln
02.2021 - 08.2021
Some College (No Degree) - Mathematics
Delaware State University
Some College (No Degree) - Writing Composition
Delaware State University
GED -
James Groves Highschool