Tatiana Diaz

Manage an online retail business serving customers across multiple platforms.

provide customer support by phone,email, and social media.

process orders, payments, refunds, shipping, and inventory.

resolve customer concerns while maintaining high customer satisfaction.

Recommend products based on customer needs and build repeat business.

• Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
• Maintained accurate inventory records, ensuring optimal stock levels and product availability.
• Collaborated with team members to enhance store operations and improve customer experience.
• Trained new associates on company policies, procedures, and customer service standards.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed multiple customer queries simultaneously, ensuring timely and accurate responses.

• Supervised customer service team, ensuring high-quality support and resolution of inquiries.
• Trained and mentored staff on product knowledge and effective communication techniques.
• Implemented process improvements to enhance customer satisfaction and operational efficiency.
• Developed training materials to facilitate onboarding of new employees in customer service practices.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.