Tatyana Stokes
Bear
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Dedicated Customer Service Specialist providing skills to prioritize multitasking in the workplace. Successfully works as part of team to reach personal and business goals. Experience with successfully handling escalated customer support issues.
Personable and dedicated customer service representative with experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
House Cleaner
Self Employed Services
Bear
04.2021 - Current
- Cleaned residential spaces using eco-friendly products and efficient techniques.
- Organized cleaning supplies and equipment to streamline workflow and enhance productivity.
- Communicated with clients to understand specific cleaning needs and preferences.
- Maintained high standards of cleanliness and sanitation in all assigned areas.
- Implemented time management strategies to complete tasks within client schedules.
- Developed customized cleaning plans based on individual client requirements and feedback.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Swept, mopped, vacuumed and polished floors of all types.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
- Organized closets according to customer specifications.
- Exercised extreme caution when cleaning historic homes with original wood and sensitive surface materials.
Sales Associate
Hand & Stone Spa
Bear
11.2016 - 11.2020
- Computer knowledge.
- Provides excellent customer service to members and guests.
- Is experienced in working with the Millennium program.
- Key holder.
- Lead in membership sales.
- Assisted clients in selecting spa services and products tailored to their needs.
- Managed appointment scheduling and confirmed bookings for optimal client flow.
- Processed sales transactions accurately using point-of-sale systems.
- Educated customers on spa treatments, skincare products, and membership options.
- Maintained cleanliness and organization of the retail sales area and treatment rooms.
- Handled customer inquiries and resolved issues promptly to ensure a positive visit.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Conducted inventories on a regular basis to track stock levels.
Sales Associate
Spirit Halloween
Newark
10.2016 - 11.2020
- Collaborated with team members to enhance overall client satisfaction experience.
- Handled customer inquiries and resolved issues promptly to ensure a positive visit.
- Supported promotional events and marketing initiatives to drive service awareness.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed transactions using a point-of-sale system.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Placed special orders or called other stores to find desired items.
Assistant
Paradise Intervention
New Castle
04.2016 - 08.2016
- Computer research.
- Cleaning services.
Picker
Amazon
Middletown
12.2015 - 01.2016
- Take picking orders from supervisors and attempt to find products in Amazon warehouses.
- Handle voice directed picking processes by following set protocols.
- Reads order to find out catalog number, size, color, and quantity of merchandise.
- Obtained merchandise from shelves.
- Packed and weighed orders.
- Placed incoming items in inventory.
- Conducted physical inventories.
- Picked customer orders for shipment.
- Transported orders to shipping locations.
Sales Associate
Dollar Tree
Bear
08.2013 - 09.2013
- Assisted customers with any help they might have needed.
- Restocked shelves.
- Maintained a clean environment in the store.
- Cashier.
- Answered phone calls.
- Assembled displays.
Personal Assistant
Pastor Monica Haskell
01.2010 - 12.2010
- Maintained household inventory and maintenance schedules.
- Handled incoming and outgoing correspondence, including mail, email and faxes.
- Coordinated overnight travel arrangements and accommodations.
- Researched and collected options for the best pricing on hotels, flights and home furnishings.
- Checked mail, shopped for groceries and handled bill payments.
- Ran errands, including grocery shopping and picking up dry cleaning.
Education
Diploma -
christiana
Christiana, DE05.2012
Skills
- Microsoft
- Resourceful
- Time management
- Communication skills
- Professional and mature
- Proper phone etiquette
- Dedicated team player
- Schedule management
- Stocking
- Organization
- Millennium system knowledge
- Sales
- Customer service
- Appointment scheduling
- Inventory management
Timeline
House Cleaner
Self Employed Services
04.2021 - Current
Sales Associate
Hand & Stone Spa
11.2016 - 11.2020
Sales Associate
Spirit Halloween
10.2016 - 11.2020
Assistant
Paradise Intervention
04.2016 - 08.2016
Picker
Amazon
12.2015 - 01.2016
Sales Associate
Dollar Tree
08.2013 - 09.2013
Personal Assistant
Pastor Monica Haskell
01.2010 - 12.2010
Diploma -
christiana