Summary
Overview
Work History
Education
Skills
Timeline
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TAYDE GALLEGOS OLASCOAGA

Key Account Manager
München
TAYDE GALLEGOS OLASCOAGA

Summary

Dynamic Key Account Manager specializing in sales and customer management, with a proven track record in targeted upselling and successful negotiation strategies. Multilingual capabilities in Spanish, German, Italian and English enhance communication with diverse clientele, fostering strong relationships that drive long-term customer retention.

Overview

8
years of professional experience
4
Languages

Work History

Shore GmbH

Key Account Manager
10.2024 - Current

Job overview

  • Managing and strategically expanding existing client accounts
  • Implementing upselling and cross-selling initiatives to increase revenue
  • Building and maintaining long-term client relationships to enhance customer satisfaction
  • Contributing to sales strategies and optimisation of business processes

BCS Mobile GmbH

Customer Advisor
10.2023 - 09.2024

Job overview

  • Advising and supporting business clients on mobile and additional products
  • Assisting with contract signings, upgrades, downgrades, and tariff changes
  • Proactive upselling and cross-selling to increase revenue
  • Handling customer enquiries via phone, email, and chat

Allianz Partners

International Operations Coordinator
12.2020 - 09.2023

Job overview

  • Coordinated international emergency and home assistance services, ensuring timely and reliable support for clients
  • Negotiation of service provider costs to ensure cost efficiency
  • Ensuring smooth operations with high customer satisfaction
  • Monitored service delivery standards and implemented improvements to enhance client experience

Berlitz GmbH

Coordinator
03.2018 - 10.2020

Job overview

  • Planning, execution, and monitoring of administrative processes for language courses
  • Managing course registrations, placement tests, attendance tracking, and documentation for billing purposes
  • Advising new and existing clients on course offerings
  • Acting as a liaison between course participants, instructors, and authorities

Education

Comcave College
Munich, Germany

from Project Management
11-2020

Universidad Autónoma De Guerrero
Acapulco, Mexico

Bachelor of Arts from Tourism Management
04.2001

George Brown College
Toronto, Canada

from Business English
03-2006

Skills

Proficient in CRM software

Skilled in cross-language communication

Effective negotiation techniques

Account management

Timeline

Key Account Manager

Shore GmbH
10.2024 - Current

Customer Advisor

BCS Mobile GmbH
10.2023 - 09.2024

International Operations Coordinator

Allianz Partners
12.2020 - 09.2023

Coordinator

Berlitz GmbH
03.2018 - 10.2020

Universidad Autónoma De Guerrero

Bachelor of Arts from Tourism Management
04.2001

Comcave College

from Project Management

George Brown College

from Business English
TAYDE GALLEGOS OLASCOAGAKey Account Manager