Tayler McGuire
Newark
Summary
Professional with strong foundation in customer service training. Adept at developing and implementing effective training programs. Known for fostering team collaboration and adaptability to evolving needs. Skilled in communication, conflict resolution, and enhancing employee performance to achieve organizational goals.
Overview
12
12
years of professional experience
Work History
Customer Service Supervisor
Wawa Inc.
Newark, DE
09.2023 - Current
- Supervised daily operations to enhance customer service delivery and team performance.
- Trained and mentored staff on best practices in customer interactions and providing quality products and services
- Managed transactions efficiently, ensuring accuracy in cash handling and payment processing
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
Mental Health Worker (Adolescent Unit)
Gemma Services
Plymouth Meeting, PA
09.2022 - 07.2023
- Developed and implemented individualized care plans in collaboration with caregivers, therapists, and program supervisors.
- Facilitated group therapy sessions, enhancing communication and social skills among participants.
- Monitored client progress, documenting observations and adjusting care strategies as needed.
Behavioral Health Technician
TW Ponessa & Associates Counseling Services Inc.
Exton, PA
01.2022 - 09.2022
- Developed goals with caregivers and clinicians and aimed at improving clients' coping strategies and daily living skills (ages 5-15).
- Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
- Learned specialized behavior approaches to implement behavioral strategies.
Teacher
Wayne Early Learning Center
Wayne, PA
04.2019 - 01.2021
- Developed age-appropriate lesson plans to foster early childhood learning and development.
- Implemented engaging activities that enhanced children's social, emotional, and cognitive skills.
- Collaborated with parents to support individual student needs and promote family engagement.
- Mentored junior teachers in classroom management techniques and instructional strategies.
Customer Service Representative
Wawa
Primos, PA
04.2014 - 04.2019
- Delivered exceptional customer service, resolving issues promptly and enhancing customer satisfaction.
- Managed transactions efficiently, ensuring accuracy in cash handling and payment processing.
- Mentored junior representatives, fostering a culture of continuous improvement and teamwork within the department.
Education
Bachelor of Science - Psychology
West Chester University of Pennsylvania
West Chester, PA12-2022
Skills
- Excellent interpersonal/communication skills
- Positive role model and mentor
- Goal setting
- Technical writing
- Time management
- Lesson planning
Timeline
Customer Service Supervisor
Wawa Inc.
09.2023 - Current
Mental Health Worker (Adolescent Unit)
Gemma Services
09.2022 - 07.2023
Behavioral Health Technician
TW Ponessa & Associates Counseling Services Inc.
01.2022 - 09.2022
Teacher
Wayne Early Learning Center
04.2019 - 01.2021
Customer Service Representative
Wawa
04.2014 - 04.2019
Bachelor of Science - Psychology
West Chester University of Pennsylvania