Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Cheseldine

Delmar

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

11
11
years of professional experience

Work History

Operations Manager

BayRunner Shuttle
10.2020 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Server/Bartender/Manager

Blue Water Grill
03.2013 - 06.2021
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
  • Exercised focus and concentration to keep track of tables and remember orders
  • Jotted down customer orders and promptly delivered food and drinks
  • Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
  • Processed payments and completed register transactions accurately
  • Maintained professional working relationships and promoted open lines of communication with staff
  • Reviewed customer and staff feedback to improve operational strategies and eliminate obstacles
  • Delivered customer checks and securely processed credit card or cash payments
  • Assisted with training of new staff members.
  • Encouraged guests to buy additional items such as appetizers, drinks, and desserts.

Teller

PNC Bank
09.2017 - 02.2018
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

Education

High School Diploma -

Cape Henlopen High School
Lewes, DE

Skills

  • High-Volume Dining
  • Cash Handling
  • Guest Relations Management
  • Menu Memorization
  • Hospitality Service Expertise
  • Multi-Unit Operations Management
  • Client Relations
  • Policy and Procedure Implementation
  • Team Leadership
  • Recruiting and Hiring
  • Operations Oversight

Timeline

Operations Manager

BayRunner Shuttle
10.2020 - Current

Teller

PNC Bank
09.2017 - 02.2018

Server/Bartender/Manager

Blue Water Grill
03.2013 - 06.2021

High School Diploma -

Cape Henlopen High School

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Taylor Cheseldine