Taylor Koeneke
Temple,BW
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Support Representative
TTEC Call Center
10.2021 - 06.2023
- Handle large volumes of calls, difficult problem solving
- Document, publish, and provide communication
- Provide solutions for customers insurance questions and needs
- Express good listening skills, and relay information to transfers.
Customer Service Rep
Ace Cash Express
10.2020 - 06.2021
- Responsible for handling huge sums of money, opening and closing store
- Develops, documents, publishes, and provides communications
- Performs system administration functions
- Handle difficult situations regarding customer problems
- Opens and closes accounts, transfers, and handles withdraws
- Was the top card sells person in the region.
Assistant manager
Advance America
12.2018 - 01.2020
- Responsible for handling money, open and closing store
- Develops, documents, publishes and provides communications
- Performs system administration functions
- Handle difficult situations regarding customer problems.
Customer service Rep
Halloween City
08.2018 - 11.2018
- Set up the store, took inventory and trained employees
- Interacts with multiple outside agencies
- Provides satisfactory customer service and projects professionalism in all contacts
- Immediately reports, in writing, any discrepancies with emergency and non-emergency issues
- Document the daily events, which affect the operations of the store into a Logbook
- Cashier, handled money, opened and closed the store and worked with customers
- Accomplished expertise in management skills, training and handing finances.
Nursing CLINICAL
Weston Inn Health Center
05.2018 - 08.2018
- Took vitals, charted, bathed, changed clothing, and cared for patients
- Interacted and communicated with patients and took care of their needs
- Learned invaluable interpersonal skills including problem-solving skills and empathy
- Assist patients with activities of daily living
- Obtain sample for urinalysis and stool samples
- Experience with patient positioning
- Experience with JP drains, abscess drains, nasogastric tubes, Foley Catheters, rectal tubes.
Customer Support Rep
Pizza Hut
05.2015 - 08.2015
- Took orders over the phone, entered orders on the computer and handled money
- Counted inventory and helped make schedule
- Increased valuable communication skills and computer knowledge.
Education
Associate of Science - Business Administration
Central Texas College
Killeen Texas05.2024
Skills
- Superior communication (oral and written), customer service and interpersonal skills
- Both independent and team worker, as required
- MS Office proficiency
- Ability to multi-task and prioritize effectively
Certification
Phlebotomy Technician
References
Available Upon Request
Timeline
Customer Support Representative
TTEC Call Center
10.2021 - 06.2023
Customer Service Rep
Ace Cash Express
10.2020 - 06.2021
Assistant manager
Advance America
12.2018 - 01.2020
Customer service Rep
Halloween City
08.2018 - 11.2018
Nursing CLINICAL
Weston Inn Health Center
05.2018 - 08.2018
Customer Support Rep
Pizza Hut
05.2015 - 08.2015
Associate of Science - Business Administration
Central Texas College
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