Teenu Merin Jacob
Application Support Engineer
Erlangen
Summary
7 Years experienced Analyst with a strong background in Requirement analysis , delivering sustainable solutions and support on topics related to applications . Strong communication skills, analytical mindset, and a passion for continuous improvement.
Overview
14
14
years of professional experience
2
2
Certifications
1
1
Language
Work History
Data Analyst - WeiterBildung
Master School
05.2024 - Current
- Learned to generate reports using advanced Excel spreadsheet functions.
- Used statistical methods to analyze data and generate useful business reports.
- Utilized data visualization tools like Tableau to effectively communicate business insights.
Salesforce Associate
BWBW Salesforce Participant
10.2023 - 04.2024
- Salesforce's initiative, Bring Women Back to Work (BWBW), is an all-encompassing re-skilling endeavor crafted to assist women who have taken career breaks, aiding in their seamless return to the professional arena, specifically within the Salesforce Ecosystem. ·
- Developed leadership skills through team-building activities and workshops · Engaged in discussions on current trends in the IT field like Digital Marketing ,Artificall Intelligence .
Salesforce Analyst Intern
Amdrodd Technologies Private Ltd
01.2024 - 03.2024
- Attended training sessions to enhance Salesforce adoption and user proficiency
- Developed deep understanding of organizational needs to facilitate deployment of tailored solutions within Salesforce.
- Collaborated with team on Salesforce implementation projects, gaining hands-on experience.
- Assisted in customizing Salesforce to meet client requirements and improve efficiency using WorkFlow,LWC,Reports ·
Technology Analyst
Infosys Technologies
04.2015 - 05.2017
- Worked for Unilever and Mondelez Interational Inc Projects and was responsible for analyzing requirements and documenting in customer requirement specification
- Resolved complex technical issues through troubleshooting and root-cause analysis, minimizing downtime and disruptions to business operations.
- Worked in Operations Team Leading Level 1, Level 2 and Level 3 Support and test data analysis, preparation and migration, tracked and documented incidents reported in BMC Remedy Tool.
Solution Analyst/Application Support Engineer
Suntec Business Solutions
11.2010 - 03.2015
- Enhanced customer satisfaction by providing timely support and addressing issues during solution implementation process.
- Streamlined project delivery for increased efficiency through effective collaboration with cross-functional teams.
- Identified root causes of issue reported by user and proactively supported in formulating solutions together with Development Team .
- Implemented testing procedures to identify potential issues early on in development process, minimizing risk and improving quality of delivery.
- Utilized strong communication skills to present technical solutions to clients.
- Led user acceptance testing and provided support for system intergration. Conducted user training sessions,documented processes and provided onsite support to ensure successful implementation.
Education
Bachelor of Technology - Electronics And Communications Engineering
Marian Engineering College
Trivandrum,Kerala,India 05.2024 - 05.2024
Skills
Business Needs Analysis
Customer Support
Data Analysis
Data Visualization and Presentations using Tableau
Excel Functions
Excellent Communication
Problem-solving abilities
Requirements Definition
Software Development Life Cycle (SDLC)
SQL and Databases
Teamwork and Collaboration
UAT support
Certification
Salesforce Associate
Timeline
Data Analyst - WeiterBildung
Master School
05.2024 - Current
Bachelor of Technology - Electronics And Communications Engineering
Marian Engineering College
05.2024 - 05.2024
Salesforce Associate
02-2024
Salesforce Analyst Intern
Amdrodd Technologies Private Ltd
01.2024 - 03.2024
Salesforce Associate
BWBW Salesforce Participant
10.2023 - 04.2024
Certified Business Analysis Profession Training from Simplilearn
10-2023
Technology Analyst
Infosys Technologies
04.2015 - 05.2017
Solution Analyst/Application Support Engineer
Suntec Business Solutions
11.2010 - 03.2015