Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Tekla Gagua

Tekla Gagua

Summary

Motivated and adaptable professional with experience in sales support, customer service, and account management in fast-paced, high-pressure environments. Skilled in communication, multitasking, and problem-solving, with a proven ability to manage both office-based and remote roles effectively. Comfortable working with CRM systems, Microsoft Office, and various digital platforms. Passionate about organization, planning, and content creation. A quick learner, team player, and dependable contributor who thrives in both structured and dynamic settings.

Overview

6
6
years of professional experience

Work History

Support Staff, FSJ Volunteer (German)

Mariannen Grundschule
01.2025 - Current

Key Account Manager

E-commerce Association Georgia
08.2024 - 11.2024

German & English Customer Service Representative

Booking.com Georgia (Majorel)
07.2022 - 12.2024

Sales, English Speaking Operator

GHS Consulting
08.2020 - 07.2022

Staff Assistant, PR Management. (Intern)

GAU - Georgian American University
03.2019 - 06.2019

Education

Bachelor, The National Qualifications Frameworks - Journalism And Mass Communication

Ivane Javakhishvili Tbilisi State University
Tbilisi Georgia
08-2024

High School Diploma -

61 Public School
Tbilisi Georgia
06-2020

Skills

  • Strong verbal and written communication (email, chat, phone)
  • Customer service expertise (Bookingcom experience)
  • Sales support and teamwork in high-pressure environments
  • Fast learner; adapt quickly to new tools and systems
  • Proficient in Microsoft Word, Excel, PowerPoint, and CRM tools
  • Skilled in multitasking and task prioritization
  • Event planning, coordination, and organizational skills
  • Comfortable working independently or in a team (remote or in-office)
  • Confident PC user; enjoy photo/video creation and editing
  • Detail-oriented with proofreading and content review skills
  • Reliable, hardworking, and communicative personality

Languages

Georgian
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Upper intermediate (B2)

Timeline

Support Staff, FSJ Volunteer (German)

Mariannen Grundschule
01.2025 - Current

Key Account Manager

E-commerce Association Georgia
08.2024 - 11.2024

German & English Customer Service Representative

Booking.com Georgia (Majorel)
07.2022 - 12.2024

Sales, English Speaking Operator

GHS Consulting
08.2020 - 07.2022

Staff Assistant, PR Management. (Intern)

GAU - Georgian American University
03.2019 - 06.2019

Bachelor, The National Qualifications Frameworks - Journalism And Mass Communication

Ivane Javakhishvili Tbilisi State University

High School Diploma -

61 Public School
Tekla Gagua