Tennille Shrouder
Wilmington
Summary
Dynamic and adaptable professional with a proven track record at Delaware Faux Locs and Braids Llc, delivering high-quality customer service and fostering positive relationships. Skilled in maintaining compliance and safety protocols, with a strong work ethic and excellent communication abilities. Demonstrated success in enhancing client satisfaction and team performance, embodying reliability and organizational prowess.
Overview
9
9
years of professional experience
Work History
Self Employed
Delaware Faux Locs and Braids Llc
02.2020 - Current
- Developed a loyal client base by consistently delivering high-quality services and fostering positive relationships with customers.
- Implemented stringent hygiene and safety protocols to maintain a clean, safe environment for both clients and employees.
- Maintained compliance with all local, state, and federal regulations governing the operation of beauty salons to ensure continued licensure and avoid potential fines or penalties.
- Increased client satisfaction by providing personalized beauty consultations and recommending suitable products and services.
Cashier Team Lead
Redners Warehouse
09.2018 - 08.2021
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
CNA
Silver Lake Nursing Home
06.2016 - 12.2018
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
Education
Associate of Applied Science -
Wilmington University
New Castle, DE05-2015
High School Diploma -
John Bowne High School
Flushing, NY06-1999
Skills
- Excellent customer service
- Strong communication skills
- Reliability and punctuality
- Listening and comprehension
- Organization and prioritization
- Adaptability and resilience
- Strong work ethic
Timeline
Self Employed
Delaware Faux Locs and Braids Llc
02.2020 - Current
Cashier Team Lead
Redners Warehouse
09.2018 - 08.2021
CNA
Silver Lake Nursing Home
06.2016 - 12.2018
Associate of Applied Science -
Wilmington University
High School Diploma -
John Bowne High School
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