Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Teodora Amargarintei

Dortmund

Summary

Organisierter und engagierter Verwaltungsassistent mit nachweislicher Erfolgsbilanz bei der Bereitstellung außergewöhnlichen Kundenservices in schnelllebigen Umgebungen. Bietet viel Liebe zum Detail und ausgeprägte Entscheidungsfähigkeiten zur Bewältigung mehrerer gleichzeitiger Aufgaben. Selbstmotivierte Arbeitsmoral, um in unabhängigen oder Teamumgebungen effektive Leistungen zu erbringen.

Overview

13
13
years of professional experience

Work History

Events Assistant

Ch & Co
03.2021 - 04.2024
  • Managed event calendar and planning stages to effectively handle all events.
  • Improved future events by evaluating successes and failures of previous private and corporate gatherings.
  • Developed integrated event strategies and conducted on-site follow-up after events.
  • Greeted and directed guests at private events and explained seating arrangements to keep tables organized.
  • Delighted clients with exceptional events, consistently exceeding expectations with design and execution.
  • Coordinated pre- and post-event planning with team of 15 staff serving 150 customers.
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
  • Monitored and evaluated event operations to confirm continual compliance with regulations.
  • Implemented event protocols to maintain safety and security of all attendees.

Events Staff Member

Oxford And Cambridge Club
02.2016 - 03.2020
  • Worked under pressure and met deadlines while maintaining composure in difficult situations.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Welcomed guests to events, checked invitations, and oversaw proper seating.
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Responded to inquiries from attendees and addressed any issues or complaints.
  • Assisted event manager in achieving revenue goals set for events and catering.
  • Drove excellent guest service for events and conducted evaluations after completion.
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.

Back Office Assistant

Webhelp
03.2011 - 08.2015
  • Promptly addressed customer inquiries and complaints to foster swift resolution.
  • Processed customer orders and invoices to support timely fulfillment and delivery.
  • Updating company databases with information from each customer interaction
  • Passing particular complaints on to the manager
  • Collaborating with the sales department to develop methods for handling issues
  • Working on short-term projects to offer customised support for new
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Provided administrative support with accurate document preparation and data entry.
  • Collaborated with other departments to foster smooth operation of daily processes.

Education

Bachelor of Arts - Economics

University of Westminster
London, England
06.2020

Skills

  • Data entry expertise
  • Attention to Detail
  • Professional and Friendly
  • Positive Attitude
  • Clerical Support
  • Efficiency Improvement
  • Administrative Support
  • Customer Support

Languages

English
Bilingual or Proficient (C2)
Romanian
Bilingual or Proficient (C2)
French
Intermediate (B1)
Spanish
Intermediate (B1)
German
Beginner (A1)

Timeline

Events Assistant

Ch & Co
03.2021 - 04.2024

Events Staff Member

Oxford And Cambridge Club
02.2016 - 03.2020

Back Office Assistant

Webhelp
03.2011 - 08.2015

Bachelor of Arts - Economics

University of Westminster

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Teodora Amargarintei