Tererai Margane Muyezwa
Harare
Summary
Proven customer service expert from Edgars Stores, adept in retail merchandising and maintaining patience under pressure. Enhanced customer loyalty through professional complaint resolution and exceptional service, leading to increased satisfaction. Skilled in payment processing and adaptability, consistently exceeding service goals.
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
OK Zimbabwe
01.2024 - 02.2025
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Retail Customer Sales Associate
Edgars Stores
08.2020 - 02.2023
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Resolved customer complaints professionally, fostering trust and loyalty among clientele.
- Handled cash register transactions accurately, ensuring seamless checkout experiences for customers.
- Assisted in training new employees on store procedures, product information, and sales techniques to maximize team effectiveness.
- Developed strong product knowledge, enabling effective recommendations and upselling opportunities.
Guest Service Associate
Go Touch Down Group Resort
10.2018 - 04.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
Education
High School Diploma -
Press ByteRian High School
Kuwadzana 611-2015
Skills
- Customer service
- Customer satisfaction
- Adaptability and flexibility
- Time management
- Retail merchandising
- Patience and composure
- Payment processing
Timeline
Customer Service Cashier
OK Zimbabwe
01.2024 - 02.2025
Retail Customer Sales Associate
Edgars Stores
08.2020 - 02.2023
Guest Service Associate
Go Touch Down Group Resort
10.2018 - 04.2020
High School Diploma -
Press ByteRian High School
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