TERESA FILIPOWSKA
Customer Service
Berlin
Summary
I am a results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic and creative thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
Concentrix
Berlin, Germany
03.2024 - Current
- Client: Meta Platforms
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Communication Specialist
Rak'n'Roll Foundation
1 2021 - 1 2023
- Goal: building relationships and communication with the Foundation's supporters and wards.
- Answered supporters queries and complaints to provide strong customer service.
- Redirecting people undergoing cancer treatment to appropriate people and organizations to receive support
- I have created and implemented the foundation's newsletter writing style what allowed to increase the open rate level of 25%
- Optimized social media presence through strategic content creation, leading to significant growth in followers and engagement rates.
- Prepared social media posts and videos with eye for viral content strategies.
- Proofread and edited materials prepared by all staff to check and correct spelling, grammar, and style.
- Assisted with marketing strategy development to increase public awareness and supporters engagement.
- Helped with photo and video production and performed visual and sound editing tasks.
- Analyzed data from various sources to inform decision-making around communications strategies and tactics.
- Established strong relationships with industry influencers through targeted outreach efforts, further amplifying brand messages.
- Provided administrative support to senior team members.
Social Media Manager
Cut the Mustard Advertising Agency
12.2019 - 01.2021
- Clients: McDonalds, Lech Brewery, Aelia - a chain of duty-free stores.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Increased brand awareness by developing and implementing effective social media strategies.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Conducted market research to tailor content to target audience preferences, significantly increasing reach.
Social Media Manager
OS3 Advertising Agency
Warsaw, Poland
1 2018 - 01.2020
- Clients: Dulux, local FMCG producers and the local transport company - Polregio.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Developed targeted advertising campaigns, driving website traffic and generating leads.
- Developed comprehensive social media strategy to enhance online presence.
Social Media Manager
The Warsaw Advertising Agency
01.2017 - 01.2018
- Client: T-Mobile Poland
- Crafted compelling copy for social media ads, driving increased website traffic.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Implemented content calendar to ensure timely and organized posting across all channels.
- Developed targeted advertising campaigns, driving website traffic and generating leads.
- Coordinated influencer partnerships, leveraging their reach to expand brand visibility.
- Streamlined content creation process, allowing for more frequent and impactful posts.
Copywriter/Art Director
Publicis Worldwide Advertising Agency
01.2015 - 01.2017
- Clients: Renault, Dacia, Michelin, Carlo Rossi and local FMCG producers
- Created a copywriting strategy and developed copy for social media and the client's websites
- I have been writing advertising copy for digital advertising campaigns and cooperated with a graphic designer, I also managed client's feedback meetings
- Customized brand message to reach and capture target audience interest and drive engagement.
- Optimized social media presence by creating share-worthy content that encouraged organic reach and audience engagement.
- Monitored performance of copywriting campaigns and analyzed data to identify areas of improvement.
- Promoted collaboration within cross-functional teams by offering constructive feedback on written materials during review sessions.
- Selected high-quality photos and videos to complement written copy.
Junior Business Development Manager
BulldogJob Startup
Warsaw, Poland
09.2015 - 12.2015
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
Postgraduate Studies - USER EXPERIENCE & DESIGN THINKING
University of Social Sciences And Humanities
01.2020 - 01.2021
Practical Course - COPYWRITER
School of Advertising Masters
01.2015 - 01.2016
Bachelor degree - POLISH PHILOLOGY WITH KNOWLEDGE ABOUT CULTURE, SPEC. TEACHER
Maria Curie-Sklodowska University
01.2010 - 01.2013
Skills
Customer communication and empathy
Customer service excellence
Customer relationship management (CRM)
Live chat support
Ticket management
Problem-solving
Technical troubleshooting
Team collaboration
Social media support
Sales support
Empathy and patience
Issue troubleshooting
Email communication
Workflow management
Written communication
Facebook Ads
Brands
- Meta Platforms
- T-Mobile
- McDonald's
- Dulux
- Carlo Rossi
- Renault
- Michelin
- Aelia Duty Free
Timeline
Customer Support Specialist
Concentrix
03.2024 - Current
Postgraduate Studies - USER EXPERIENCE & DESIGN THINKING
University of Social Sciences And Humanities
01.2020 - 01.2021
Social Media Manager
Cut the Mustard Advertising Agency
12.2019 - 01.2021
Social Media Manager
The Warsaw Advertising Agency
01.2017 - 01.2018
Junior Business Development Manager
BulldogJob Startup
09.2015 - 12.2015
Practical Course - COPYWRITER
School of Advertising Masters
01.2015 - 01.2016
Copywriter/Art Director
Publicis Worldwide Advertising Agency
01.2015 - 01.2017
Bachelor degree - POLISH PHILOLOGY WITH KNOWLEDGE ABOUT CULTURE, SPEC. TEACHER
Maria Curie-Sklodowska University
01.2010 - 01.2013
Communication Specialist
Rak'n'Roll Foundation
1 2021 - 1 2023
Social Media Manager
OS3 Advertising Agency
1 2018 - 01.2020