Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Thao Ho

Thao Ho

Applying For Creator Strategy (Vietnam E-commerce)
Ho Chi Minh City,

Summary

Thao is a detail-oriented and reliable employee with excellent communication skills offering 4 years of experience in resolving service concerns for customers as a former Customer Service Specialist. She has extensive knowledge of TikTok and digital marketing, and is committed to unique and aesthetically pleasing content. She is also successful at posting frequently and using content management systems.


Thao is constantly focused on surpassing expectations and driving team success. She is skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work History

Customer Service Specialist

ByteDance
Ho Chi Minh City, Vietnam
05.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Promoted available products and services to customers during service, account management and order calls
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
  • Communicated professionally with colleagues and clients

Customer Service Specialist

Concentrix
Ho Chi Minh City, Vietnam
08.2020 - 02.2022
  • Consistently responded to all telephone inquiries
  • Offered advice and assistance to customers
  • Provided primary customer support to internal and external customers
  • Actively paid attention to special needs or wants of customers
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions

Customer Service Specialist

Southern Airports Services Joint Stock Company (SASCO)
Ho Chi Minh City, Vietnam
10.2019 - 04.2020
  • Maintained up-to-date knowledge of product and service changes
  • Delivered prompt service to prioritize customer needs
  • Responded proactively and positively to rapid change
  • Recommended solutions within customer budget
  • Reached out to customers after completed sales to suggest additional service or product purchases

Customer Service Specialist

AQUA
Ho Chi Minh City, Vietnam
08.2018 - 08.2019
  • Consistently achieved the monthly sale target
  • Provided excellent customer service
  • Responded to customer requests for products, services and company information
  • Gave application recommendations to customers based on their needs
  • Assisted the management team on the production floor

Education

High School Diploma -

Ly Tu Trong High School
Ho Chi Minh City, Vietnam
06.2010 - 08.2013

Skills

Customer Service Skills

undefined

Interests

Traveling

Writing short stories

Reading books

Reading Tarot cards

Timeline

Customer Service Specialist

ByteDance
05.2022 - Current

Customer Service Specialist

Concentrix
08.2020 - 02.2022

Customer Service Specialist

Southern Airports Services Joint Stock Company (SASCO)
10.2019 - 04.2020

Customer Service Specialist

AQUA
08.2018 - 08.2019

High School Diploma -

Ly Tu Trong High School
06.2010 - 08.2013
Thao HoApplying For Creator Strategy (Vietnam E-commerce)