Thelma Mushure
Chitungwiza,Harare
Summary
I have international hospitality experience in South Africa, Dubai, and with Carnival Cruise Lines, delivering professional and attentive service. I was nominated for Team Member of the Month in December 2024 for my dedication to teamwork and guest satisfaction. I take pride in accuracy, strong service standards, and creating positive guest experiences.I am eager to bring my strong work ethic, positive attitude, and passion for service to your organization. I am confident that my international experience and proven ability to exceed guest expectations will allow me to contribute meaningfully to your team.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Room Service Operator
Carnival Cruise Lines
Miami
03.2023 - Current
- Nominated for Team Member of the Month (December 2024) for consistently high service standards.
- Delivered guest-focused upselling and menu recommendations.
- Resolved guest concerns professionally while maintaining fine dining standards.
- Ensured accurate preparation, presentation, and delivery of orders.
- Maintained strict safety, hygiene, and service standards.
- Responded promptly and professionally to guest needs and feedback.
Front desk cashier and hostess
Papa Johns Pizza investments group of companies - Dubai UAE
Dubai
08.2021 - 10.2022
- Communicated professionally with guests and team members to ensure smooth service.
- Delivered front-line customer service in a high-volume environment, maintaining over 90% customer satisfaction.
- Assisted customers with product selection and order placement, in person and by phone.
- Managed accurate cash handling and end-of-shift reconciliation.
- Promoted new products and upselling opportunities, earning top sales.
- Performance Awards (2×) Maintained brand standards while resolving customer concerns professionally.
- Processed POS transactions accurately, and completed daily sales reports.
Waitress
Argentina Grill The Palm
Dubai
01.2020 - 07.2021
- Delivered high-quality service to a high volume of guests, while maintaining fine-dining standards.
- Took food and beverage orders accurately, and processed payments through POS systems.
- Welcomed guests, answered menu questions, and recommended daily specials.
- Collaborated with service and kitchen teams to ensure smooth, well-timed service.
- Promoted desserts, appetizers, and specialty beverages through guest-focused upselling.
Waitress
Spartan Kitchen Pub and Restaurant
johannesburg
12.2018 - 12.2020
- Delivered attentive table service to enhance guest comfort and satisfaction.
- Maintained cleanliness and safety standards across service areas.
- Welcomed and seated guests while coordinating beverage service.
- Upsold menu items to enhance the dining experience.
- Resolved guest inquiries and concerns promptly.
- Performed effectively during high-pressure, peak service periods.
Server
Macau Chinese and Asian Restaurant
johannesburg
01.2016 - 11.2018
- Greeted guests and created a welcoming dining experience.
- Helped customers choose menu items and specials, including dietary needs.
- Upsold specials and add-ons in a fast-paced environment.
Education
High School Diploma -
Manunure High School
Kwekwe,Zimbambwe12-2012
Skills
- Order and POS accuracy
- Food presentation and menu knowledge
- Upselling and guest recommendations
- Safety and USPH compliance standards
- Guest relations and service excellence
- Team collaboration
- Dietary restrictions
Certification
Setting The Stage
Timeline
Room Service Operator
Carnival Cruise Lines
03.2023 - Current
Front desk cashier and hostess
Papa Johns Pizza investments group of companies - Dubai UAE
08.2021 - 10.2022
Waitress
Argentina Grill The Palm
01.2020 - 07.2021
Waitress
Spartan Kitchen Pub and Restaurant
12.2018 - 12.2020
Server
Macau Chinese and Asian Restaurant
01.2016 - 11.2018
High School Diploma -
Manunure High School