Theresah Bekoe
CUSTOMER SERVICE REPRESENTATIVE
Klaipeda
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
12
12
years of post-secondary education
Work History
Nursing Assistant
Ghana Health Service
Sunyani
11.2020 - 09.2022
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Followed directions of licensed nurses to administer medications and treatments.
Customer Service Representative
VODAFONE GHANA
Sunyani
04.2016 - 07.2019
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Front Desk Receptionist
Eusbett Hotel Limited
Sunyani
06.2013 - 04.2016
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Scheduled, coordinated and confirmed appointments and meetings.
- Entered and updated sensitive customer information during check-ins and room changes.
- Completed all tasks in compliance with company policies and procedures.
- Trained new team members on company procedures, customer service and issue resolution.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Routed incoming mail and messages to relevant personnel without delay.
Education
Bachelor Of Applied Science - Social Work
Klaipeda University
Lithuania, Klaipeda 09.2022 - Current
Certificate In Nursing - Registered Nursing Assistant
Sunyani Nursing And Midwifery Training College
Ghana,Sunyani 08.2015 - 11.2017
West African Examination Certificate - General Science
Yaa Asantewaa Girl's Senior High School
Ghana, Kumasi 05.2009 - 07.2013
Diploma In Software - Diploma in Software
Juvans Computer Training Institute
Ghana,Sunyani 01.2008 - 09.2012
Skills
Computer literate
undefinedTimeline
Bachelor Of Applied Science - Social Work
Klaipeda University
09.2022 - Current
Nursing Assistant
Ghana Health Service
11.2020 - 09.2022
Customer Service Representative
VODAFONE GHANA
04.2016 - 07.2019
Certificate In Nursing - Registered Nursing Assistant
Sunyani Nursing And Midwifery Training College
08.2015 - 11.2017
Front Desk Receptionist
Eusbett Hotel Limited
06.2013 - 04.2016
West African Examination Certificate - General Science
Yaa Asantewaa Girl's Senior High School
05.2009 - 07.2013
Diploma In Software - Diploma in Software
Juvans Computer Training Institute
01.2008 - 09.2012
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