Thomas Alpers

• Designing and optimizing processes in enterprise service management and creating automation potential in that area, backed up by process and data mining.
• Executive consulting in automation strategy of ESM, the use of automation tools and business analysis tools
• Determining areas for improvement and implemented processes to alleviate problems.
• Evaluating clients' needs and creating plan of action to provide solutions.
• Contributing to continuous improvement of IT processes different areas based on learning from ideas, client implementation, and previous experiences.
• Conducting profound data analysis to elaborate evidence of KPIs and deviations

• Assuring quality of potential product by setting up test requirements and concepts
• Assuring quality of projects by assuring project compliance
• Analysis, consulting and project planning in operational process optimization and automation to support digital operations according to lean methodologies.
• Implementation, management, and analysis of IT due diligences in preparation for transition, digitalization, and transformations in IT
• Managed process flows, operations support and customer engagement strategies.
• Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.

Due Diligence assessment for transition and transformation projects. Deploy and secure all IT services incl. applications and infrastructure. Support, coordination, control and monitoring of service providers. Conception and realization of the IT strategy. Development and optimization of processes. Agile, classic and hybrid project management. Manage service portfolios.

Success stories

• Establishing an integration of non-standard services with standard services in IT-infrastructure and applications
• Winning of strategic deals through efficient participation in tenders (requirement management, portfolio management, project calculations).
• Increased effectiveness of project processes by creating and optimizing processes and workflows
• Risk minimization of transition and transformation projects through careful IT due diligence.
• Significant minimization of potential cost risk through timely introduction of EU GDPR compliance.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy

Proactive management of strategic and comprehensive impulses to optimize business-related change processes. Strategic and operational Operations management. Transparent partner and channel management, including training for distributors and the preparation and follow-up of deals. Development of ICT strategy and architecture of IT applications and infrastructure along the overall IT strategy. Proactive stakeholder management in projects. Systematic analysis of ICT trends and sustainable integration into the ICT portfolio.

Success stories

• Establishment of umbrella organization for support and advice in operational matters and in management of projects.
• Chairing and managing an international pool of contractors and consultants.
• Successful introduction of global order management process including defined workflows for vertical market.
• Successful co-creation of organization to run VoIP services, Hosted Switching for Resellers (VoIP Services- SIP, H.323).
• Project completion before deadline through introduction of effective workflow and process management
• Data quality assurance and risk minimization through introduction of project-related databases

Working for several tour operators in developing travel destinations in EMEA.

• Created printed marketing materials designed to drive campaigns.
• Coordinated design meetings and decisions with internal departments and teams.
• Prioritized roadmap in order to achieve product goals and metrics.
• Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
• Boosted customer base penetration using creative promotional approaches.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations
• Arranged travel accommodations for groups, couples, executives and special needs clients
• Identified issues, analyzed information and provided solutions to problems
• Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.