MS Office
Thorsten Braun
Head Of LH Group Solutions & Services
Frankfurt
Summary
Experienced Manager with a strong background in logistics, operations and customer management. Skillful communicator with a proven track record in leading large teams across different locations and driving change. Global citizen at heart with extensive cross-cultural leadership experience Singapore, UAE, USA, Germany and Sweden.
Overview
18
18
years of professional experience
1
1
Certification
3
3
Languages
Work History
Head of LH Group Solutions & Services
Lufthansa Systems GmbH & Co. KG
11.2021 - Current
- Heading the LH Group Solution & Services team comprising of over 360 colleagues in FRA, HAM and BER
- In charge of all sales and key account activities of LSY towards LHG with a total volume of over 170 Mio. EUR p.a.
- Leading IT-Consulting team; responsible for 13 functionally integrated teams, who are managing key software applications; product ownership for BoardConnect ( leading IFE solution)
Head of Sales Development
Lufthansa Cargo AG
02.2021 - 10.2021
- Setting-up and leading Sales Development team
- Driving sales of special products, leisure lanes and building & expanding Customer Relationships with Verticals and Shippers
- Managing Partner Program including global incentive scheme
Head of Industry Development & Product Management
Lufthansa Cargo AG
01.2018 - 01.2021
- Leading theIndustry Development and Product Management team
- Managing the partner program including incentive scheme
- Heading the Cool Masterplan project and the COVID-19 vaccine distribution task force
Head of Middle East and Iran
Lufthansa Cargo AG
08.2015 - 12.2017
- Heading all sales and operational activities of Lufthansa Cargo in the Middle East, Iran and Pakistan comprising 12 countries and 17 Stations
- Leading the regional Lufthansa Cargo team including its service providers (GSAs, GHAs, etc.) consisting of over 80 team members
Head of Key Account Management (KAM) Asia-Pacific
Lufthansa Cargo AG
08.2011 - 07.2015
- Leading the KAM team for Asia-Pacific and in charge of the regional incentive budget for Asia-Pacific with a volume exceeding 1.2 Mio USD p.a
- Conducted regular business reviews with key customers on top management level; coordinated all major airfreight bids
- Re-designed and implemented the loyalty program Asia in APAC with focus on SMEs
Executive Assistant to Kay Kratky, Member of the Lufthansa German Airlines Board
Lufthansa German Airlines
04.2011 - 07.2011
- Coordinated together with the colleagues the setup of the new board office
- Assisted with the implementation of the new meeting and reporting structure
Executive Assistant to Dr. Karl-Rudolf Rupprecht (SVP), Hub Management Frankfurt
Lufthansa German Airlines
02.2009 - 03.2011
- Prepared and coordinated all top management meetings, both internal and external
- Coordinated all non-routine assignments (e.g strategy workshops, business plans 2012-2017, etc.)
- Project supervisor of the LH Navigator project, benchmarking and developing indoor navigation solutions complemented with respective business case
Leadership Program "ProTeam"
Lufthansa Group AG
02.2008 - 01.2009
- Assisted with two internal audits in the field of Customer Feedback Management and Project Management mandated by the board resulting in immediate cost savings of more than 0,4 Mio EUR p.a
- Analyzed and benchmarked the cooperation between Lufthansa Cargo and Swiss WorldCargo in the Americas and developed a cooperation roadmap
- Analyzed the use of mobile crew rests (MCRs) of the A330/A340 fleet resulting in immediate profit contributions of more than 1.6 Mio. EUR for the SFP 2008
Internship
ABB Ltd.
08.2006 - 12.2006
- Developed and implemented a worldwide competitor intelligence database using MS Access
- Designed sales reports using Business Objects to support sales steering
Education
Master of Science - Electrical Engineering & Information Technology
University of Technology Darmstadt
Darmstadt, Germany 04.2001 -
Master of Science - Part of Master Studies At University of Darmstadt
Worcester Polytechnic Institute
Worcester 04.2001 -
Skills
Customer Relations
Process management
Teamwork and Collaboration
Analytical Thinking
Cultural Awareness
Managing large teams
Logistics and processes
Sports And Interests
- Tennis
- Badminton
- Running (marathon)
- Diving
- Swimming
- Skiing
- Photography
- Travelling
Language And I T
- The Case Centre, Wharley End, UK, Publication of management case study "Strategic Value Chain Management at Lufthansa Cargo", 2014
- VDM Verlag Dr. Müller GmbH & Co. KG, Saarbrücken, Germany, Publication of "Abgasoptimierung von Dieselmotoren im dynamischen Betrieb: Verfahren zur Vermessung und modellbasierten Optimierung des dynamischen Betriebs von Pkw- Dieselmotoren", 2010
Personal Information
- Date of Birth: 11/30/1981
- Nationality: German
Accomplishments
Commercial turn around of BoardConnect
Software
SAFe
Data
DevOps
Certification
DGR Training
Interests
Running
Tennis
Badminton
Diving
Skiing
Photography
Personal
I am a family person. I love to travel
Timeline
DGR Training
01-2024
Head of LH Group Solutions & Services
Lufthansa Systems GmbH & Co. KG
11.2021 - Current
Head of Sales Development
Lufthansa Cargo AG
02.2021 - 10.2021
Head of Industry Development & Product Management
Lufthansa Cargo AG
01.2018 - 01.2021
Head of Middle East and Iran
Lufthansa Cargo AG
08.2015 - 12.2017
Head of Key Account Management (KAM) Asia-Pacific
Lufthansa Cargo AG
08.2011 - 07.2015
Executive Assistant to Kay Kratky, Member of the Lufthansa German Airlines Board
Lufthansa German Airlines
04.2011 - 07.2011
Executive Assistant to Dr. Karl-Rudolf Rupprecht (SVP), Hub Management Frankfurt
Lufthansa German Airlines
02.2009 - 03.2011
Leadership Program "ProTeam"
Lufthansa Group AG
02.2008 - 01.2009
Internship
ABB Ltd.
08.2006 - 12.2006
Master of Science - Electrical Engineering & Information Technology
University of Technology Darmstadt
04.2001 -
Master of Science - Part of Master Studies At University of Darmstadt
Worcester Polytechnic Institute
04.2001 -
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