Tiago Ribeiro
IT Technician / Security Agent
Wasserliesch
Summary
Professional with strong background in security operations, adept at risk assessment, surveillance, and incident response. Proven ability to work collaboratively in team settings and adapt to changing environments, ensuring safety and security. Skilled in conflict resolution, access control, and emergency management. Reliable and results-driven, consistently meeting and exceeding expectations.
Experienced with IT infrastructure and support. Utilizes advanced troubleshooting skills to resolve technical issues promptly. Knowledge of network security protocols and systems management best practices.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Security Agent
Protection Unit
02.2025 - Current
- Collaborated with local law enforcement agencies during investigations and emergency situations for efficient response.
- Participated in regular emergency drills to maintain preparedness for potential crisis situations.
- Addressed workplace violence incidents swiftly by de-escalating situations and coordinating with appropriate authorities when required.
- Improved overall site security with timely identification of vulnerabilities through detailed inspections and audits.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
Import and Export Coordinator /Receptionist Administrator
ARNAK SARL
02.2024 - 12.2024
- Import and Export of goods related to the company (France/Dubai to Portugal)
- Social media coordinator
- Direct contact with suppliers via telephone and e-mail
- Emails management, setup conference calls, teleconferences and calendars organization, updating databases, outlook contacts, copying, printing, scanning, fax, etc.
- Draft and finalize correspondence and other documentation, as well as take minutes of meetings; manage electronic and paper documents (contact lists, correspondence, typing, photocopying, document scanning, classification and archiving)
- Reduced shipment delays with proactive communication between international suppliers and transportation partners.
- Prepared and submitted reports on import and export activity to management.
Team Coordinator
Securitas
02.2024 - 12.2024
- Coordinate team members in order to make sure all the procedures, policies and customers needs are fully respected as client demands.
- Access Control System and access privileges given to our employees, contractors, visitors and other parties
- Ensure that all employees have a valid ID/Access badge to company premises by checking application forms for new badges, issuing and replacing badges
- Coordinating team plannings
- Served as a liaison between management and team members to address concerns and facilitate problem-solving initiatives.
- Worked with customer service to handle escalated customer issues.
- Assigned various tasks to group members according to skills and experience to achieve maximum productivity.
- Improved team collaboration with regular meetings, progress updates, and transparent communication.
Security Agent
Securitas
07.2021 - 04.2024
- Providing assistance to employees with their daily needs.
- Ensure that all employees have a valid ID/Access badge to company premises by checking application forms for new badges, issuing and replacing badges;
- Provided excellent customer service while maintaining vigilance for suspicious behavior or activities within the premises.
- Enhanced facility security by conducting regular patrols and monitoring CCTV systems.
- Documented incident reports accurately to support management decisions and external investigations as needed.
- Weekly tests on all preventive safety and building evacuation measures.
- Ensured compliance with regulatory standards by enforcing property rules consistently among all individuals present onsite.
- Maintained a safe environment for staff and customers through proactive surveillance of potential threats.
Computer Hardware and Network Technician
FIX ME
01.2010 - 11.2019
- Computer repairing - hardware & software.
- Conducted comprehensive hardware assessments to recommend upgrades and enhance overall performance.
- Streamlined workflow processes by designing and implementing customized hardware solutions for clients.
- Developed strong relationships with vendors, facilitating efficient procurement of necessary parts for repairs or upgrades.
- Enhanced team efficiency by developing internal documentation of hardware troubleshooting processes and solutions for common issues.
- Improved efficiency of computer systems through regular maintenance, updates, and optimization.
- Served as a key resource for internal staff on all computer hardware-related inquiries, ensuring optimal productivity levels were maintained.
- Boosted network security measures by identifying potential vulnerabilities in computer systems.
- Collaborated with IT team members to provide seamless integration between software applications and hardware components.
- Efficiently managed inventory levels to ensure availability of critical spare parts when needed for urgent repairs or system upgrades.
- Trained junior technicians on proper diagnostic techniques, repair procedures, and customer service best practices.
- Contributed to a positive work environment by actively participating in team meetings, trainings, and sharing relevant industry news within the IT department.
- Developed tailored training materials for end-users, fostering a culture of self-sufficiency within the organization.
- Conducted regular audits of IT assets, ensuring compliance with company policies and industry regulations.
Sales Assistant
Worten
09.2006 - 12.2009
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Education
High School Diploma -
Escola Profissional De Felgueiras
Portugal 05.2006 - 07.2009
Fire Prevention - Aptidão completa
STI
Luxembourg And PortugalFirst Aid Training - Aptidão completa
STI
Luxembourg And PortugalPrivate Security Card - Portugal Police
Ministry of Portugal
PortoSkills
Access Control Software - LENEL OnGuard
Retek Systems
Global SAP system
AAA (local/remote and ACS)
Ms Office
Primavera
Security equipment maintenance
Physical fitness
Access control management
undefinedPersonal Information
- Date of Birth: 09/11/91
- Gender: Male
- Nationality: Portuguese
Driving Licence
- B
Timeline
Security Agent
Protection Unit
02.2025 - Current
Import and Export Coordinator /Receptionist Administrator
ARNAK SARL
02.2024 - 12.2024
Team Coordinator
Securitas
02.2024 - 12.2024
Security Agent
Securitas
07.2021 - 04.2024
Computer Hardware and Network Technician
FIX ME
01.2010 - 11.2019
Sales Assistant
Worten
09.2006 - 12.2009
High School Diploma -
Escola Profissional De Felgueiras
05.2006 - 07.2009
Fire Prevention - Aptidão completa
STI
First Aid Training - Aptidão completa
STI
Private Security Card - Portugal Police
Ministry of Portugal
Similar Profiles
John RouartJohn Rouart
Agent de gardiennage at Protection UnitAgent de gardiennage at Protection Unit
Shawn SiscoShawn Sisco
Chief Operating Officer at Philadelphia Protection UnitChief Operating Officer at Philadelphia Protection Unit
Ashton Seani MusekwaAshton Seani Musekwa
Close Protection Officer - Warrant Officer at SAPS - VIP In-Transit Protection UnitClose Protection Officer - Warrant Officer at SAPS - VIP In-Transit Protection Unit
Mihaly ViragMihaly Virag
Lead Software Engineer at Pictet Technologies SALead Software Engineer at Pictet Technologies SA
Oscar HernandezOscar Hernandez
Security Agent at University Of California San DiegoSecurity Agent at University Of California San Diego