Tiesha Reid
Newark
Summary
Detail-oriented customer Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved 100% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. While demonstrating leadership.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Personal Care Connector
AmeriHealth Caritas of Delaware
07.2021 - Current
- The Personal Care Connector (PCC) is a high-touch, extremely effective service specialist, responsible for supporting the daily operations of Medicare Member Services (Personal Service Program), integrated care management, authorizations and utilization management program interventions
- The PCC handles daily routine calls from Members & Providers in accordance with metric and performance requirements, identifies members with Care Gaps/HEDIS related health conditions and assists them in accessing care through Plan benefits and community resources. Showing leadership qualities towards other three PCC's.
- Support clinical staff and local teams.
- Provide problem resolutions and educational materials to members.
- Implement strategies to enhance healthcare adherence and reduce barriers to care
Medical Assistant/ Endocrinology
Christiana Care Health System
09.2019 - 07.2021
- Outpatient pre registration and registration for patients
- Interviewing patients to obtain medical information, all vital signs
- Performing administrative and clinical duties in Endocrinology
- Downloading sugar meters and performing blood sugar tests and A1C in office
- Educated patients about Diabetes, medications, procedures and physician's instructions
- Sanitized, restocked, and organized exam rooms and medical equipment.
Certified Medical Assistant
Christiana care Go health
09.2020 - 01.2021
- I currently work Per diem as a Medical Assistant which includes administrative and clinical work. Answering phones, registering patients and vital signs.
- Performing intakes with patients, different clinical testing, and different urgent care situations. I also perform administrative duties including checking in patients, verifying insurances, and taking co payments.
- I'm Working with three different systems, ECW, Clockwise and Apex.
- I have also travel to different offices as well i needed.
Enrollment Specialist
Christiana Care Health System
04.2019 - 05.2019
- Handled new enrollments by entering customers' data and reviewing information
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction
- Explained eligibility details and affordability options to patients with kindness and respect
- Reviewed criteria for different aid programs to determine eligibility for various applicants
Patient Service Representative
Delaware Imaging Network
08.2018 - 04.2019
- Provided outstanding scheduling, call center service to new and long-standing customers by attending closely to concerns and developing solutions
- Inputted information from customer calls and onsite service visits into the company's system using Radnet
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Verified test that require Authorizations for patients
Education
High School Diploma -
North Rose Wolcott High School
06.2000
Medical Assistant Certification -
Sanford Brown Institute
White Plains, NY11-2007
Skills
- Patient scheduling
- Data Entry
- EMR Systems
- Insurance Verification
- Experience Administering Injections
- Microsoft Excel
- Medical records
- Vital Signs
- Medical records management
- Patient Care
- Medication administration
- Customer service
- Epic
- Records management
- Medical Office Experience
- Communication skills
- Customer support
- Computer skills
- Medical terminology
- Documentation review
- Windows
- Time management
- Phone etiquette
- Cash handling
- Microsoft Outlook
- Administrative experience
- Calendar management
Certification
- RMA
- Certified Medical Assistant
- BLS Certification
- CPR Certification
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Availability: Anywhere, Anywhere
- Visa Status: Authorized to work in the US for any employer
Timeline
Personal Care Connector
AmeriHealth Caritas of Delaware
07.2021 - Current
Certified Medical Assistant
Christiana care Go health
09.2020 - 01.2021
Medical Assistant/ Endocrinology
Christiana Care Health System
09.2019 - 07.2021
Enrollment Specialist
Christiana Care Health System
04.2019 - 05.2019
Patient Service Representative
Delaware Imaging Network
08.2018 - 04.2019
High School Diploma -
North Rose Wolcott High School
Medical Assistant Certification -
Sanford Brown Institute
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