Tiffanie Small
Bear,DE
Summary
Operations leader with significant experience in strategic planning and operational efficiency at Providence Place Senior Living. Proven track record of enhancing team performance through innovative solutions that increase resident satisfaction. Expertise in financial management and decision-making, contributing to sustainable growth and organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director of Operations
Providence Place Senior Living
06.2024 - Current
- Oversaw daily operations across multiple departments to ensure efficient task execution.
- Monitored budget and optimized use of operational resources.
- Managed day-to-day production activities aligned with business objectives.
- Implemented operational strategies and policies to drive organizational growth.
- Collaborated with senior management to establish and execute long-term corporate goals.
- Implemented business strategies, increasing revenue, and effectively targeting new markets for 7 communities.
Executive Director
Sunrise Senior Living
04.2022 - 05.2024
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments. Eliminating agency from the community within 6 months of being hired.
Executive Director
Five Star Senior Living
12.2019 - 04.2022
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
Personal Care Home Administrator
Ware Presbyterian Village
10.2016 - 11.2019
- Continuously monitored resident care plans and made adjustments as needed based on changing needs or preferences.
- Improved resident satisfaction by implementing personalized care plans and regular assessments.
- Implemented safety measures to minimize risk of accidents or incidents within the personal care home environment.
- Evaluated potential new admissions to determine appropriateness for placement within the facility, ensuring a compatible community atmosphere for all residents.
- Oversaw recruitment, hiring, orientation, and performance management processes for all Personal Care Home staff members.
Resident Services Director
Atria Senior Living
11.2015 - 09.2016
- Collaborated with healthcare professionals to address unique medical needs of each resident, facilitating optimal health outcomes.
- Spearheaded quality improvement projects to optimize service delivery, resulting in increased overall resident satisfaction ratings.
- Facilitated smooth transitions for new residents by overseeing move-in procedures and conducting thorough orientations on community amenities.
- Coordinated volunteer programs involving both external individuals as well as family members of residents to enhance community involvement.
Education
Practical Nurse Certification - Practical Nursing
James Martin School of Nursing
Philadelphia, PA03-1994
High School Diploma -
Little Flower Catholic High School For Girls
Philadelphia, PA06-1985
Skills
Operational efficiency
- Operations oversight
- Business management
- Team collaboration
- Operations management
- Leadership effectiveness
- Marketing strategy
- Decision making
- Strategic planning and execution
- Process improvement
Certification
- Licensed Practical Nurse - 1994
- Assisted Living Administrator License - 2016
- Personal Care Home Administrator License - 2002
- Fire Safety Trainer - 2024
- CPR Instructor, HSI - 2024
Timeline
Director of Operations
Providence Place Senior Living
06.2024 - Current
Executive Director
Sunrise Senior Living
04.2022 - 05.2024
Executive Director
Five Star Senior Living
12.2019 - 04.2022
Personal Care Home Administrator
Ware Presbyterian Village
10.2016 - 11.2019
Resident Services Director
Atria Senior Living
11.2015 - 09.2016
Practical Nurse Certification - Practical Nursing
James Martin School of Nursing
High School Diploma -
Little Flower Catholic High School For Girls
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