Tiffany Cordrey
Discover Bank
Seaford
10
years of professional experience
Dedicated and detail-oriented professional with over eight years of experience in customer service, banking operations, records management, regulatory compliance, and public-facing roles. Proven ability to maintain accurate records, manage confidential information, process complex transactions, and provide exceptional service while staying calm in fast-paced environments. Recognized for strong organizational skills, effective communication and the ability to build positive relationships with colleagues and the public. Experienced in training staff, coordinating daily operations and ensuring adherence to policies and procedures. Committed to serving the community with professionalism, integrity and accuracy while supporting efficient operations.
Work History
Branch Ambassador
7 Months- Maintains dual-role efficiency, seamlessly handling teller and personal banker activities alongside active Capital One system and procedural migrations.
- Executes risk-managed operations during the high-stakes corporate integration phase of the Discover Financial Services and Capital One merger, ensuring zero lapses in compliance controls.
- Assists customers with account inquiries and product information to enhance service experience, building relationships and fostering loyalty.
- Executes daily cash handling tasks, ensuring accuracy in transactions and records.
- Adapts quickly to new processes, contributing to a positive branch environment and teamwork dynamics.
- Facilitates team communication to efficiently address client needs and resolve issues.
- Demonstrates leadership skills by serving as an ambassador between the bank's various departments, facilitating effective communication and collaboration to take care of client needs.
Personal Banker
5 Years 3 Months- Executes daily transactions accurately, ensuring compliance with regulatory standards and internal policies.
- Spearheaded the training and mentorship of newly hired personnel, driving accountability regarding internal banking policies, operational security, and standard procedures.
- Assists customers with setting up or closing accounts, relevant account maintenance updates, deceased handling, IRA contributions and distributions, Trusts and signing up for new online services.
- Utilizes strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted in the planning and execution of team building and community events, such as Customer Appreciation day, parade floats and team outings.
- Acts as back-up to Bank Support Administrative Assistant handling inventory and any inquires or issues from higher management.
- Processes complex remediation, levy and garnishment requests in strict alignment with corporate legal frameworks and federal banking regulatory standards.
- Completes daily reports and spreadsheets, calculating data regarding cash flow and shipment processing, Currency Transaction Reporting and monetary instrument logging.
Teller
1 Year 11 Months- Processed customer transactions promptly and efficiently, minimizing wait times, while ensuring compliance with banking regulations.
- Managed cash drawer accurately, balancing daily transactions to minimize discrepancies.
- Researched differences in a timely manner to ensure customer remains whole.
- Trained new tellers on operational procedures and best practices for customer interactions.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Accurately balanced vault and ATM cash, placing cash shipment orders to maintain adequate cash-on-hand.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Customer Service Associate
1 Year 11 Months- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Handled customer complaints professionally, actively listened to customers, handled concerns quickly and escalated major issues to supervisor, leading to positive customer experiences.
- Trained new associates on company policies, procedures, and customer interaction techniques.
- Balanced both vault and all tills nightly, researching differences, as well as preparing deposits and ordering cash shipments.
- Managed front end employees when CSM was not available - ensuring breaks and lunches were taken appropriately and filling call-outs to keep business running efficiently.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with returns, refunds, exchanges and any other transactional discrepancies.
Cashier
1 Year- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Provided exceptional customer service, resolving inquiries and addressing concerns promptly.
- Trained new cashiers on company policies, procedures, and operational best practices.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Education
High School Diploma
Skills
Attention to detail
Problem-solving
Multitasking
Reliability
Leadership and training
Excellent communication
Organizational skills
Creative thinking
Adaptability and flexibility
Customer service
Timeline
Branch Ambassador
Discover/Capital One
12.2025 - CurrentRead More
Personal Banker
Discover Bank
04.2021 - CurrentRead More
Teller
Discover Bank
05.2019 - 04.2021Read More
Customer Service Associate
Food Lion
05.2017 - 04.2019Read More
Cashier
Food Lion
05.2016 - 05.2017Read More
North Dorchester High School
High School Diploma
Read More