Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Thomas

Newark

Summary

Dynamic Shift Supervisor at Starbucks with a proven track record in staff management and employee training. Expert in cash handling and conflict resolution, I implemented process improvements that enhanced operational efficiency and customer satisfaction. Committed to fostering a safe and productive work environment while driving team performance and engagement.

Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.

Reliable Shift Leader with 5 years in the Customer Service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

Starbucks
09.2022 - Current
  • Supervised daily operations to ensure team productivity and adherence to safety protocols.
  • Trained new employees on company standards and operational procedures for effective onboarding.
  • Coordinated shift schedules to optimize workforce efficiency and coverage during peak hours.
  • Monitored inventory levels and placed orders to maintain adequate stock for operational needs.
  • Implemented process improvements that streamlined workflows and reduced downtime during shifts.
  • Resolved customer inquiries and complaints promptly, ensuring high levels of satisfaction and retention.
  • Assisted in maintaining clean and organized work areas, promoting a safe environment for all staff.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.

Customer Service Associate

Wawa
09.2021 - 09.2022
  • Assisted customers with inquiries, providing prompt and accurate information.
  • Processed transactions efficiently to ensure smooth customer experiences.
  • Maintained knowledge of product offerings to enhance customer engagement.
  • Resolved complaints effectively by utilizing active listening and problem-solving skills.
  • Collaborated with team members to improve service delivery processes.
  • Supported training initiatives for new staff on company policies and procedures.
  • Adapted quickly to changing priorities while maintaining high service standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

Education

High School Diploma -

Early College High School @ DSU
Dover, DE
05-2021

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Customer-oriented
  • Staff motivation
  • Inventory control and record keeping
  • Safety awareness
  • Conflict resolution techniques
  • Policy enforcement
  • Strategic planning
  • Continuous improvement

Timeline

Shift Supervisor

Starbucks
09.2022 - Current

Customer Service Associate

Wawa
09.2021 - 09.2022

High School Diploma -

Early College High School @ DSU
Tiffany Thomas