Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiffany Walker

Milford

Summary

I am a hard worker equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Pharmacy Operations Manager

Walgreens
01.2024 - Current
  • Managed daily pharmacy operations ensuring compliance with regulatory standards and company policies.
  • Implemented workflow enhancements to increase efficiency in prescription processing and dispensing.
  • Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
  • Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
  • Vaccinate patients to provide immunity against influenza, pneumonia, and other diseases.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Created and maintained a schedule for all pharmacy employees while adhering to the company budget.

Patient Access Representative

Beebe Healthcare
10.2022 - 01.2024
  • Managed patient registration processes to ensure accurate data entry and compliance with health regulations.
  • Facilitated communication between patients and healthcare providers, enhancing overall patient experience and satisfaction.
  • Coordinated insurance verification procedures to streamline patient access and minimize delays in care delivery.
  • Trained new staff on access protocols and systems, fostering a knowledgeable workforce capable of handling complex inquiries.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.

Senior Certified Pharmacy Technician

Walgreens
09.2015 - 10.2022
  • Trained and mentored junior pharmacy technicians, enhancing team efficiency and service quality.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
  • Reviewed and verified customer information and insurance provider information.
  • Implemented process improvements that reduced prescription turnaround time while maintaining high-quality service standards.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Collected co-payments or full payments from customers.

Server

Ted's Montana Grill Inc.
04.2014 - 08.2015
  • Delivered exceptional customer service in high-volume restaurant environment.
  • Managed order accuracy and timely delivery, enhancing guest satisfaction.
  • Trained and mentored new staff on service protocols and menu knowledge.
  • Collaborated with kitchen staff to streamline food preparation processes.
  • Implemented upselling techniques, contributing to increased revenue generation.
  • Monitored dining area for cleanliness and organization, ensuring compliance with health standards.

Education

GED -

Delaware State University
Dover, DE

Skills

  • Direct patient care
  • Medication dispensing
  • Training and mentoring
  • Multitasking Abilities
  • Operations management
  • Staff management
  • Insurance billing
  • Staff training
  • Medicare and medicaid process
  • Performance metrics
  • Workflow optimization

Certification

CPR Certified,

PTCB Certified,

Immunization Certified

Timeline

Pharmacy Operations Manager

Walgreens
01.2024 - Current

Patient Access Representative

Beebe Healthcare
10.2022 - 01.2024

Senior Certified Pharmacy Technician

Walgreens
09.2015 - 10.2022

Server

Ted's Montana Grill Inc.
04.2014 - 08.2015

GED -

Delaware State University

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Tiffany Walker