Summary
Overview
Work History
Education
Skills
Languages
Certification
Volunteer Experience
Other Experience
Publications
Affiliations
Reading, hiking and star gazing
Timeline
Generic
Tijana Ljiljak

Tijana Ljiljak

Novi Sad

Summary

Team player - perennial work in teams; dedicated, diligent and responsible Excellent communicator, well-organized and open to learning Always looking for new challenges and ways to improve, with an eye for detail

Professional with strong background in agile methodologies and team leadership. Skilled in facilitating collaboration, driving process improvements, and ensuring successful project deliveries. Known for adaptability and reliability in dynamic environments. Proven ability to mentor teams, manage conflicts, and implement effective scrum practices.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Scrum Master Coach - IT Novi Sad Location

Continental Automotive Serbia
10.2024 - Current
  • Facilitate and organize other SMs to contribute each session scheduled in advanced with a prepared (proposed) agenda and make sure it gets documented.
  • Share interesting content and encourage others to do so, in order to spark interesting discussions during our meet-ups.
  • Created, organized and facilitated Location Scrum Master Community.
  • Created Confluence and MS Teams infrastructure to support the community and organized it in such manner it can be used as a source of ideas, templates and exchange of experiences.
  • Raised our community's visibility by creating content on our internal Connext channel.
  • Made sure the outreach of the community was cross-disciplines in order to encourage Agile mindset.

SW Team Leader /Lean Agile Leader

Continental Automotive Serbia
05.2024 - Current
  • Facilitate decision-making processes within group through open dialogue and consensus-building techniques.
  • Enhance team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Empower team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Manage conflict resolution among team members, fostering a positive and collaborative work environment.
  • Coordinate resources effectively to meet project deadlines and achieve desired results.
  • Develop team members' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collect, arrange, and input information into database system.
  • Conduct regular reviews of operations and identify areas for improvement.
  • Foster positive work environment, resulting in decreased employee turnover and increased team cohesion.
  • Educate staff on organizational mission and goals to help employees achieve success.
  • Maintain an inclusive and diverse team culture, promote respect and understanding among all members.
  • Collaborate with other department leaders to establish shared goals and ensure alignment across teams.

Agile Scrum Master - Telematics Project

Continental Automotive Serbia
05.2023 - Current
  • Manage product backlog and support Scrum framework for monthly/weekly/on-demand releases.
  • Promote transparency within the project lifecycle by maintaining up-to-date documentation on progress, risks, and milestones achieved.
  • Facilitate Backlog grooming sessions, in charge of the teams' capacity calculation in order to maximize deliveries without over-committing to the stakeholders, keeping everyone aligned.
  • Keep track of 7 different projects in different maturity stages with 15 engineers and 2 interns
  • Lead sprint reviews and planning meetings to promote full teams engagement.
  • Keep agile as strategic asset of culture and business value, inspiring teams in implementation of new tools and techniques.
  • Drive Scrum teams' progress to overcome obstacles and realize success throughout life of each sprint.
  • Plan Agile best practices and encourage teams' cohesion, overcoming impediments, and hurdles to productivity.
  • Facilitate Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
  • Coach teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
  • Work effectively with multiple Scrum teams - Security team and CAN/ICC team (Serial communication feature set).
  • Support teams using servant leadership style and leading by example.

Scrum Master / Product Owner - RVD System Architects Team

Continental Automotive Serbia d.o.o.
01.2020 - 03.2022
  • Created a complete setup for Scrum activities in RVD System Team (the team of system/component architects and requirement engineers)
  • Planned and prioritized Architecture and Requirements backlog
  • Unblocked RVD's feature implementation by enforcing processes in new feature tickets creation and improving communication with the Product, and the rest of RVD team
  • Optimized and maintained RVD Architecture Jira board to fit the PI planning needs (BigPicture)
  • Enforced Scrum activities; facilitated and documented all scrum dailies, retrospectives, review and lessons learned meetings
  • Initiated and maintained detailed analysis of the team's time management, task allocation and project availability per team member
  • Optimized the team's workflow, removed any impediments

Technical Writer - Remote Vehicle Data Project

Continental Automotive Serbia d.o.o.
01.2019 - 03.2022
  • Transferred all technical writing responsibilities from Elektrobit, Erlangen to Novi Sad
  • Upgraded and kept up to date RVD Developer Portal, web portal that provides resources and customer documentation intended to be used by developers of RVD Service Providers
  • Reviewed and improved content, managed translations (EN, DE, FR), of RVD AdminPortal, web portal used for RVD service administration
  • Prioritized and planned technical writing backlog
  • Improved and reconfigured Technical Writer's Jira board to improve documentation workflow
  • Created upgraded annual technical documentation plan
  • Authored Editorial Guideline for technical documentation
  • Communicated clearly and reported new documentation on daily basis to all stakeholders
  • Reviewed and improved most internal and external documentation related to RVD
  • Optimized computer translation process and made it cost-effective for the project
  • Enforced and overlooked SAFe transformation of RVD
  • Organized the setup and documented first Program Increment (PI) planning on RVD project
  • Supported other projects with regards to Agile transformation and PI planning organization (Sindri, Coverage)

Scrum Master - Systems and Quotes Group (SQG)

Continental Automotive Serbia d.o.o.
01.2021 - 01.2022
  • Created and documented processes of SQG on SQG Confluence
  • Created and managed the SQG Jira board
  • Integrated SQG processes and work with RVD
  • Facilitated SQG meetings, provided organizational support
  • Initiated cross-linkage of the group with other projects, such as Sindri, PTI
  • Supported the group's functioning as intended - to standardize R&D quotation process and provide architectural designs for the software solutions built by CVAM R&D software teams

Social Media Editor / Content Writer

GlobalTechBox.com
01.2017 - 01.2020
  • Managed and organized the video production team
  • Designed annual and monthly push plans of social media activities
  • Collected data and conducted data analysis of social media activities
  • Distributed the created content on the following channels: Website, YouTube, Facebook, LinkedIn, Instagram, Twitter, StumbleUpon, Google+, Medium, Slack, Quora, Reddit, WhatsApp Swiss Entrepreneurs group
  • Wrote content on different topics (e.g
  • Artificial Intelligence, Innovations and Technology, Venture Capital, Entrepreneurship, Swiss startup ecosystem, Swiss corporates, Blockchain, Cryptocurrencies)
  • Content creation for sponsored video series (Huawei 5G, St
  • Gallen University, Web Summit, START Summit, Jeep, Carpathia, BtoV)
  • Wrote vlog captions
  • Wrote captions accompanying video formats that hosted various entrepreneurs, investors and engineers

English Language Teacher

Lingua Foreign Language Center
01.2008 - 01.2020
  • English teacher for General and Business English
  • Exam preparations for ESOL Cambridge exams (Business English Certificate, CPE, CAE, FCE, PET) and LCCI organized by the language center
  • Held company language trainings (e.g. DevTech, MK Group, University of Technical Sciences, Unimet, Government of Vojvodina, Yason)
  • Performed diagnostic testing

Education

BA / MA - Graduate English teacher of English language and literature

University of Novi Sad, Faculty of Philosophy
01.2011

Gymnasium - major in English language

Karlovci Grammar School
01.2008

Skills

  • Scrum / Agile / SAFe
  • MS Office
  • Technical documentation
  • Jira / BigPicture
  • WordPress
  • Confluence
  • GitHub
  • Markup language
  • Visual Studio Code
  • Agile Coaching
  • Team motivation
  • Product Backlog Management
  • Scrum Framework Expertise
  • User Story Creation
  • Teamwork and Collaboration
  • Problem-Solving
  • Multitasking
  • Excellent Communication
  • Task Prioritization
  • Attention to Detail
  • Scrum processes

Languages

English
Serbian

Certification

PMP

  • [PMP® Exam Prep online course] [organized by Continental Automotive Serbia] [delivered by Colors in Projects on November 16-17, 23-24, 30, December 1, 7-8,14- 15, 2023.]

Volunteer Experience

2007, Volunteered in NSHC (Novi Sad Humanitarian Center) tutoring Roma children and helping poor families, raising donations

Other Experience

  • 2011, International Conference of Winalite Hungary KFT in Vienna, Austria
  • 2013, Third International Conference of Sustainable Postharvest and Food Technologies; Faculty of Agriculture, Novi Sad
  • 2013, International Conference of Food Innovation, INNO-FOOD SEE Projects, Faculty of Technology, Novi Sad
  • 2013, 4th Balkan Congress of Arthroscopy, Sports Traumatology and Knee surgery organized by ASTAS Serbian Orthopedic Association
  • 2013, Conference of Grammar Schools 3C - Computer, Communication and Culture
  • 2014, Media conference for Serbia Fashion Week
  • 2012, Mastered an 'Introduction to TKT essentials' training in Novi Sad, organized by the British Council
  • 2012, Completed an 'English Language and Culture' training program in Devon UK
  • 2013, Mastered a 'Teaching Unplugged' training program in Devon UK

Publications

2010, Published a research paper as a co-author 'Development of Students' Discourse Skills Using Visual Material in Teaching'

Affiliations

2009 - 2019, Member of ELTA - English Language Teacher's Association

Reading, hiking and star gazing

When I get a chance, I choose to read popular literature e.g. 'A man named Uve', but also some classics such as B. Pekic 'Besnilo' or Oscar Wilde "Picture of Dorian Gray', poetry by Mirolsav Mika Antic, Jovan Ducic, Dusko Radovic, a bit of Edgar Allan Poe, but also Shakespeare (in theater mostly lately) and contemporary writers, Andrea Popov-Miletic "Pioniri maleni mi smo morska trava' - had a nomination for NIN award some time ago.

As for hiking, we have our little place in Divcibare where we, as a family, have our safe place for bird watching, hiking, insect / herb exploration, but also star gazing. We own a telescope and a magnifying glass, so fully equipped to explore. :)

Timeline

Scrum Master Coach - IT Novi Sad Location

Continental Automotive Serbia
10.2024 - Current

SW Team Leader /Lean Agile Leader

Continental Automotive Serbia
05.2024 - Current

Agile Scrum Master - Telematics Project

Continental Automotive Serbia
05.2023 - Current

Scrum Master - Systems and Quotes Group (SQG)

Continental Automotive Serbia d.o.o.
01.2021 - 01.2022

Scrum Master / Product Owner - RVD System Architects Team

Continental Automotive Serbia d.o.o.
01.2020 - 03.2022

Technical Writer - Remote Vehicle Data Project

Continental Automotive Serbia d.o.o.
01.2019 - 03.2022

Social Media Editor / Content Writer

GlobalTechBox.com
01.2017 - 01.2020

English Language Teacher

Lingua Foreign Language Center
01.2008 - 01.2020

Gymnasium - major in English language

Karlovci Grammar School

BA / MA - Graduate English teacher of English language and literature

University of Novi Sad, Faculty of Philosophy

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Tijana Ljiljak