TIJU SCARIA
Passau
Summary
Dynamic professional with a proven track record at Amazon Development Centre India, adept in data analysis and customer service. Excelled in ticket management and error reduction. Skilled in empathetic client interactions and proficient in MS Office, showcasing a blend of technical and soft skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pick-up and Delivery Service/Physical Therapist Assistant
Gesundheitscampus Klinik Jesuitenschlößl
Passsau
06.2024 - Current
- Picking up and dropping off the rehabilitation patients at set appointments.
- Supported physiotherapists in administering heat, cold, and pool therapies.
- Offered information, support and comfort to patient families.
- Adhered to infection-control policies and protocols to attain safe and clean working environment.
- Maintained positive interaction with facilities and clients, enhancing client relations.
Production Assistant
Unique Personal Service
Obernzell
06.2023 - 05.2024
- Aided in production processes within an automotive coating company.
- Quality control and monitoring the production process in compliance with safety standards.
Senior Product Compliance Associate
Amazon Development Centre India Private Limited
Bangalore
08.2019 - 03.2023
- Identified, classified and segregated dangerous goods according to regulations.
- Maintained a database containing information about all current laws, regulations, policies, and procedures applicable to the organization's activities.
- Coordinated activities between different teams within the organization on various projects related to compliance efforts.
- Mentored new hires and provided feedback on potential improvements in processes used when dealing with dangerous goods.
- Provided extensive support in handling high-severity tickets during work hours, and over the weekend.
- Conducted ticket data analysis using SQL and Power BI, averting approximately 39 critical and non-critical associate errors per month.
- Awarded 'Ace of Spades' for top performance nine times in the 2022-23.
Market Research Analyst
Bizimpact LLP
Bangalore
08.2018 - 07.2019
- Performed market engineering by estimating and forecasting the global micro markets across North America, Europe, APAC, South America, and ROW.
- Interviewed key opinion leaders globally and identified the unmet needs in the global market
- Specialized in specific fields by consistently tracking industry trends.
- Conducted in-depth primary and secondary research to estimate market sizes.
Financial Analyst
A.M. Rubber Industries
Kottayam
09.2016 - 07.2018
- Generated manufacturing P&L (X+Y) forecast for both Material cost & Conversion cost
- Summarized and communicated financial and operating results against objectives
- Developed Cost Savings & Plant Operational plans to support strategic initiatives
- Coordinated Annual Operating Plan (AOP), monthly/quarterly reporting and special analysis as needed
Senior Customer Service Associate
Convergys
Gurugram
04.2015 - 08.2016
- Answered over 100 inquiries daily from customers through calls and chats, which allowed the company to comply with fast response times, with a 4.5 satisfactory rate.
- Aided in managing troubleshooting queries and ADR (Alternate Dispute Resolution) cases after promotion to Support Specialist.
- Authored detailed guidelines, facilitating smooth onboarding of new hires.
Education
B.A. Honours - Economics
Hansraj College, University of Delhi
New Delhi01.2014
Skills
- Customer service
- Ticket management
- Remote support
- Technical issues analysis
- MS office proficiency
- Data analysis
- Empathy and patience
- SLA compliance
- Primary research
Languages
Malayalam
First Language
English
Proficient (C2)
C2
German
Intermediate (B1)
B1
Hindi
Upper Intermediate (B2)
B2
Certification
- Financial Risk Management, Level 1, Global Association of Risk Professionals
- Getting and Cleaning Data, Coursera - Johns Hopkins University
- R Programming, Coursera - Johns Hopkins University
- The Data Scientist's Toolbox, Coursera - Johns Hopkins University
References
References available upon request.
Timeline
Pick-up and Delivery Service/Physical Therapist Assistant
Gesundheitscampus Klinik Jesuitenschlößl
06.2024 - Current
Production Assistant
Unique Personal Service
06.2023 - 05.2024
Senior Product Compliance Associate
Amazon Development Centre India Private Limited
08.2019 - 03.2023
Market Research Analyst
Bizimpact LLP
08.2018 - 07.2019
Financial Analyst
A.M. Rubber Industries
09.2016 - 07.2018
Senior Customer Service Associate
Convergys
04.2015 - 08.2016
B.A. Honours - Economics
Hansraj College, University of Delhi