CRM
Talented Manager with expert team leadership, planning and organizational skills specialized in higher education. Diligent trainer and empathetic mentor with a people oriented but results-driven approach.
Hi, I’m
Till Arne Kröger
Education Expert
Augsburg
Summary
Overview
15
years of professional experience
19
years of post-secondary education
2
Certifications
3
Languages
Work History
LEW Verteilnetz GmbH
Customer Happiness Manager
04.2023 - 09.2023
Job overview
- Complaint management in complex cases including
Communication with legal representatives and courts - Creation of communication concepts tailored to the target group.
- Project management for the introduction of a new CRM system
Hochschule München (Graduate School)
Senior Advisor at the Graduate School
06.2021 - 12.2022
Job overview
- Administrative management of a joint college in the areas of infrastructure, construction and urbanization
- Management of a mentoring program for female doctoral students and young scientists
- Redesign of events, network meetings and workshops, particularly in the areas of equality and mental health
- Individual advice for doctoral candidates on career development and in crisis situations.
BIB Augsburg gGmbH
Freelance Lecturer and Career Coach
03.2021 - 06.2021
Job overview
- Coaching in professional communication, strengths and weaknesses analysis and career development
BIB Augsburg gGmbH
Senior Project Manager, Training
08.2020 - 01.2021
Job overview
- Overall coordination and constant conceptual development of the project for job-seeking participants
- Individual coaching of participants in the areas of strengths and weaknesses analysis, career planning and opportunities for personal development
- Active placement support in collaboration with employers and in close coordination with the Augsburg Employment Agency
- Reporting and overall administrative control.
Bildungswerk der bayerischen Wirtschaft - bbw gGmbH
Senior Accounts Manager
10.2019 - 04.2020
Job overview
- Conception and development of seminars, workshops and trainings in all areas of personnel and economic development with a focus on internal company formats
- Further development of the trainer and coaches network
- Offer preparation, calculation and negotiation throughout the entire process
Bundesamt für Familie und zivilgesellschaftliche Aufgaben Bildungszentrum Spiegelau
Lecturer for Democracy Education
01.2019 - 04.2019
Job overview
- Implementation, conception and evaluation of seminars for federal volunteers on political education
- Individual advice and psychosocial support for participants.
CDTM - Center for Digital Technology & Management
Program Coordinator 'Technology Management' / Junior Science Manager
10.2017 - 12.2018
Job overview
- Overall administrative coordination and conceptual development of the study program
- Management of the international exchange program for study, research and internship stays
- Further development of personnel development measures
- Individual advice and support for German, international students and prospective students
- Representation of the CDTM towards partners from business, science and institutions (network formation and expansion).
Technische Universität München SSZ - Studienberatung und Schulprogramme
Education Coordinator
09.2015 - 09.2017
Job overview
- Independent management, coordination and conceptual development of study orientation projects (including
Step Inside Mentoring, University Orientation Days, ConnecTUM) - Event conception and implementation (workshops, forums, network meetings)
- Organization and implementation of school lectures and school visits
- Further development of means of communication and public relations (including creation of
flyers, newsletters, homepage maintenance).
International School of Management - Campus München
Educational Consultant
09.2014 - 03.2015
Job overview
- Comprehensive advice for German and international prospective students
- Planning, organizing and implementing the university's internal and external events and education fair appearances.
Scala 17 - Die Markenbotschafter GmbH
Brand Ambassador
05.2008 - 09.2014
Job overview
- Showed understanding of customer's personal style and preferences when offering product advice.
- Communicated product information with confidence and educated consumers about company.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
absolutkarriere GmbH & Co KG
Project Manager, Education Faires
02.2014 - 05.2014
Job overview
Education
Universität AugsburgAugsburg, Germany
Master of Arts from Political Science And Communications
05.2006 - 05.2014
University Overview
- Grade: 1,68
- Focus: Democracy and Participation
Ludwigs-Maximilians-Universität MünchenMunich, Germany
from Political Science And History
05.2005 - 05.2006
University Overview
Universität AugsburgAugsburg, Germany
Studium Der Rechtswissenschaft (Public Law)
10.2004 - 05.2005
University Overview
Wechsel zum Studium der Politikwissenschaft
Volunteer Gemeinsam Leben & Gemeinsam Lernen E.V.
09.2003 - 05.2004
University Overview
Teaching support and support for a severely visually impaired girl
Ernst-Moritz-Arndt Gymnasium in Bonn
GED
05.1994 - 05.2003
University Overview
Abschluss Allgemeine Hochschulreife (Final Grade: 2,2)
Skills
Birthdate
Birthdate
01/17/84Birthplace
Birthplace
SiegburgPolitical Experience
Political Experience
- 10/2010, 04/2013, Universität Augsburg, Tutor/Teaching assistant at the Chair for Political Theory
- 02/2010, 04/2010, Deutscher Bundestag, Internship at the Parliament Network Seeheimer Kreises
Personal Information
Personal Information
- Nationality: German
- Marital Status: Married
Volunteer Experience
Volunteer Experience
- 10/2008 - 09/2009, Universität Augsburg, Voted Member of Studierendenrat (StuRa)
- 10/2007 - 09/2008, Universität Augsburg, Advisor for student loans and housing at Allgemeiner Studierendenausschusses (AStA)
Software
Microsoft365
SAP -Project Management
Certification
Project Management
Timeline
Customer Happiness Manager
LEW Verteilnetz GmbH
04.2023 - 09.2023
Senior Advisor at the Graduate School
Hochschule München (Graduate School)
06.2021 - 12.2022
Freelance Lecturer and Career Coach
BIB Augsburg gGmbH
03.2021 - 06.2021
Senior Project Manager, Training
BIB Augsburg gGmbH
08.2020 - 01.2021
Senior Accounts Manager
Bildungswerk der bayerischen Wirtschaft - bbw gGmbH
10.2019 - 04.2020
Lecturer for Democracy Education
Bundesamt für Familie und zivilgesellschaftliche Aufgaben Bildungszentrum Spiegelau
01.2019 - 04.2019
Program Coordinator 'Technology Management' / Junior Science Manager
CDTM - Center for Digital Technology & Management
10.2017 - 12.2018
Moderation in Group Settings
06-2017
Project Management
07-2016
Education Coordinator
Technische Universität München SSZ - Studienberatung und Schulprogramme
09.2015 - 09.2017
Educational Consultant
International School of Management - Campus München
09.2014 - 03.2015
Project Manager, Education Faires
absolutkarriere GmbH & Co KG
02.2014 - 05.2014
Brand Ambassador
Scala 17 - Die Markenbotschafter GmbH
05.2008 - 09.2014
Universität Augsburg
Master of Arts from Political Science And Communications
05.2006 - 05.2014
Ludwigs-Maximilians-Universität München
from Political Science And History
05.2005 - 05.2006
Universität Augsburg
Studium Der Rechtswissenschaft (Public Law)
10.2004 - 05.2005
Volunteer Gemeinsam Leben & Gemeinsam Lernen E.V.
09.2003 - 05.2004
Ernst-Moritz-Arndt Gymnasium in Bonn
GED
05.1994 - 05.2003
Similar Profiles
Rebecca NationRebecca Nation
Local Delivery Driver at Lew ThompsonLocal Delivery Driver at Lew Thompson
Jonah RameyJonah Ramey
Server at Dan Lew ExchangeServer at Dan Lew Exchange
Shareen GurnseyShareen Gurnsey
TILLMAN CORNER UPHOLSTERY at LEW POWELLTILLMAN CORNER UPHOLSTERY at LEW POWELL
Angel Ebubechukwu NwekeAngel Ebubechukwu Nweke
Werkstudentin at 4smarts GmbHWerkstudentin at 4smarts GmbH
COURTNEY E. LITTLECOURTNEY E. LITTLE
Account Executive, Public Sector at Tableau | SalesforceAccount Executive, Public Sector at Tableau | Salesforce