Timothy Arnold
Bear
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Assistant Store Manager
GPC NAPA Autoparts
Middletown, DE
04.2021 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Answered customer questions and addressed problems and complaints in person and via phone.
Assistant Commercial Manager
Pepboys Parts And Auto
Newark, DE
10.2019 - 04.2021
- Delivered insights for customers and markets and determined whether existing products met needs.
- Interpreted and analyzed financial and market data and presented commercial insight to leadership teams.
- Aligned commercial activities with strategic company goals by optimizing sales opportunities.
- Maintained relationships with existing customers by providing technical advice and responding promptly to their inquiries.
Education
High School Diploma - electrical construction
Polytech High School
Woodside, DE05-1996
Skills
- Store Organization
- Operations
- Oversight Loss Prevention
- Business Development
- Records Management
- Customer Relations
- Sales Expertise
- Workforce Management
- Problem-Solving
- Microsoft Office Suite
Certification
Forklift certificate , leeds certification 2 year industrial maintenance certification
Timeline
Assistant Store Manager
GPC NAPA Autoparts
04.2021 - Current
Assistant Commercial Manager
Pepboys Parts And Auto
10.2019 - 04.2021
High School Diploma - electrical construction
Polytech High School