Timothy Cannon, MBA, BSN, RN-BC
Wilmington,DE
Summary
Diligent Assistant Nurse Manager with solid background in nursing leadership. Proven track record in team management and improving patient care standards. Demonstrated expertise in staff training and conflict resolution. Known for collaboration, adaptability, and consistent delivery of high-quality outcomes. Proficient in staff training, patient management, and implementing healthcare protocols. Reliable, results-driven, and skilled in fostering cohesive work environment.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Assistant Nurse Manager
ChristianaCare Health System
05.2022 - Current
- Performed real-time chart audits for patients ensuring accuracy and completeness of information while capitalizing on opportunities for process improvement.
- Resolved conflicts among staff members by employing effective communication techniques and seeking mutually beneficial solutions when issues arose.
- Evaluated staff performance regularly, providing constructive feedback and support for professional development opportunities.
- Managed scheduling to ensure optimal coverage while maintaining a healthy work-life balance for staff members.
- Developed departmental goals and objectives to improve satisfactory rating with patients.
- Collaborated with other departments to streamline processes and enhance interdisciplinary teamwork, ultimately improving continuity of care for patients.
- Assisted in budget management, optimizing resource allocation to maximize patient care quality without compromising fiscal responsibility.
- Participated in hospital-wide initiatives aimed at improving overall patient experience and satisfaction levels.
- Maintained open lines of communication with patients'' families to ensure their needs were met and concerns addressed promptly.
- Ensured timely documentation of all nursing activities within electronic medical records system, contributing to accurate record keeping and informed decision-making processes.
- Served as a liaison between nursing staff and administration, advocating for the needs of both parties to promote overall organizational success.
- Communicated with members of medical staff and department heads during weekly update meetings.
- Created work schedules for multiple shifts to confirm complete floor coverage.
- Maintained compliance with regulatory standards by staying up-to-date on industry best practices and incorporating them into daily operations as necessary.
- Promoted a positive work environment by fostering open communication, teamwork, and professional growth opportunities for nursing staff.
- Improved patient safety through close monitoring of infection control practices within the department.
- Assisted Nurse Manager.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Verified facility remained up-to-date and compliant with laws and regulations.
- Streamlined nursing operations for efficiency and quality improvement by conducting regular audits and addressing areas of concern.
- Increased patient satisfaction by implementing individualized care plans and coordinating with interdisciplinary teams.
- Enhanced staff competency by developing and delivering targeted training programs, resulting in improved patient outcomes.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Managed 70 nurses and nursing activities in 40-bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
Registered Nurse
ChristianaCare Health System
07.2017 - 05.2022
- Responded to emergency situations where patients are in life-threatening conditions by following the correct procedure and maintaining a calm and effective demeanor.
- Educated patients and families on health management and post-discharge care, improving adherence to treatment plans.
- Administered medications using automated dispensing systems to ensure precise dosage and timing.
- Operated infusion pumps to deliver intravenous therapies, ensuring patient safety and comfort.
- Utilized critical thinking skills to prioritize nursing interventions based on patients' acuity levels and individual needs.
- Performed emergency response procedures, including CPR and airway management, to stabilize patients.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Provided direct patient care, including wound care and vital sign monitoring, to promote healing and recovery.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Managed patients recovering from medical or surgical procedures.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Monitored patient reactions after administering medications and IV therapies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Investigated and resolved issues affecting hospital operations and patient care.
Research Specialist
JPMorgan Chase
08.2007 - 01.2016
- Created detailed reports summarizing research methodologies and conclusions, facilitating knowledge sharing among team members.
- Trained colleagues in specialized software programs, increasing departmental productivity through optimized workflows.
- Analyzed complex datasets using statistical methods, identifying trends and patterns that informed decision-making processes.
- Streamlined data collection processes for improved accuracy and reduced time spent on manual tasks.
- Communicated outcomes and results of research to sponsors.
- Collaborated with cross-functional teams to align research projects with broader organizational goals, ensuring research relevance and applicability.
- Handled Check and Deposit Investigations that included encoding errors, incorrectly posted, and uncleared checks
- Performed Foreign Collection investigations, Foreign Currency Investigations & Inquiries
- Coordinated investigations involving Debit/Credit Card Disputes, Unknown Transactions, and ARP transactions
- Managed and facilitated stops, voids, and status inquiries of Official Treasury checks and Foreign Drafts
- Assisted in the oversight of outsourced voids/stops
- Conducted maintenance and updates of Mumbai Procedure files and other training/operations materials
- Handled, resolved, and completed ECD Omni Settlements and Omni Unmatched Reconciliation
- Functioned as liaison for Mumbai-based team members
- Served as co-chair for Cash Operations Spirit (Morale) Committee
- Functioned as Trainer and overseer for transition training of team in Mumbai, India (Mumbai – May 2008)
- Inspected securities and corrected encoding errors.
Assistant Registrar
Delaware State University
01.2007 - 08.2007
- Collaborated with faculty and staff to address scheduling conflicts and ensure seamless course offerings.
- Managed appeals process for academic petitions, providing fair resolutions while adhering to established guidelines.
- Ensured accurate reporting of enrollment data to internal stakeholders as well as external agencies like National Student Clearinghouse.
- Trained staff on updated registration procedures, enhancing team performance and knowledge of best practices.
- Provided exceptional customer service to students, addressing inquiries regarding registration, transcripts, and degree requirements.
- Managed course scheduling for optimal class availability, ensuring smooth academic progress for students.
- Conducted regular audits of student records, maintaining compliance with institutional policies and federal regulations.
- Evaluated transfer credit requests in accordance with institutional policies, streamlining the transfer process for incoming students.
- Enhanced student satisfaction with the registration process through effective communication and prompt issue resolution.
- Supported accreditation efforts through timely submission of reports and documentation required by accrediting bodies.
- Served as a liaison between students and academic advisors, facilitating communication for effective degree planning.
- Streamlined registration processes by implementing innovative technologies and updated procedures.
- Maintained accurate student records, contributing to efficient administration and data-driven decision making.
- Assisted in the development of academic policies, promoting consistency and alignment with institutional goals.
- Assisted in the preparation of commencement ceremonies by coordinating logistics such as diploma ordering and distribution lists.
- Contributed to improved graduation rates by closely monitoring student progress towards degree completion.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
- Prepared balanced course schedules, student rosters and class lists.
- Monitored enrollment processes to meet regulations and accreditation standards.
- Facilitated student registration with admissions and records departments for smooth administration processes.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
District Adjudications Officer
United States Department of Homeland Security
08.2005 - 08.2006
- Improved inter-agency communication by participating in meetings, conferences, and training sessions related to immigration enforcement issues.
- Collaborated with other law enforcement agencies to identify and apprehend individuals involved in criminal activities or posing a threat to national security.
- Handled sensitive information securely by adhering strictly to data protection protocols when accessing databases containing personal data of applicants or detainees.
- Supported efforts aimed at combating human trafficking by identifying victims, working closely with victim support services, and pursuing offenders within the scope of my role as an Immigration Officer.
- Demonstrated cultural sensitivity during interactions with diverse populations from around the world seeking entry into the United States.
- Exemplified teamwork by collaborating effectively with colleagues, sharing knowledge and expertise to improve overall performance within the organization.
- Managed workload efficiently while prioritizing cases based on risk assessment criteria provided by supervisors.
- Utilized proprietary company software to update essential documentation and track expiration and renewal dates of various visas and other immigration documents.
- Monitored visa expiration dates with diligence and accuracy, taking appropriate actions as necessary.
- Investigated visitors who have remained in country longer than visa permitted.
- Collected and arranged client documents and data for application submission.
- Assisted legal immigrants with obtaining necessary documentation such as visas or work permits to facilitate their stay in the United States.
- Developed strong analytical skills to identify patterns, trends, and potential threats related to immigration enforcement efforts.
- Conducted interviews with applicants to determine eligibility for entry or residence in the United States.
- Maintained high standards of professionalism and integrity while enforcing immigration laws and regulations.
- Reduced immigration fraud through thorough examination of documents and identification of inconsistencies.
- Provided accurate information on immigration policies, processes, and requirements to both the public and internal stakeholders.
- Conducted investigations and interviews to pursue illegal immigrants with falsified information on applications for asylum, visas or citizenship.
- Advised visitors on immigration laws governing country, consequences of breaking laws and reasons for deportation.
- Maintained detailed records of all case files, ensuring accurate and up-to-date information is available for further action or analysis.
- Validated immigration documents, asked questions and reported discrepancies to authorities for further review.
- Detailed persons violating duly established laws and followed orders for further processing.
- Interpreted, applied and enforced Immigration and Nationality Laws
- Planned and conducted naturalization interviews and investigations
- Researched matters concerning applicant eligibility and entitlements for immigration benefits
- Performed national security background checks and IBIS reference checks
- Conducted Naturalization ceremonies and outreach services
- Decided on motions to reopen, deny, and approve cases
- Ensured and enforced Departmental efforts to ensure National security.
Management Analyst II
DSCYF - Child Mental Health Services
04.2005 - 08.2005
- Developed comprehensive reports, providing valuable insights into business performance and aiding in strategic planning efforts.
- Improved operational efficiency by streamlining processes and implementing best practices in management analysis.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased productivity.
- Evaluated existing systems and processes, identifying inefficiencies and recommending modifications for optimal performance.
- Evaluated current processes to develop improvement plans.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Assisted in maintaining Oracle database.
- Prepared statistical evaluation reports.
- Reviewed and performed statistical analysis and interpretation of collected data relating to policies, procedures, organization, managerial and operational practices; Define and may make recommendations for correcting problems.
- Analyzed data gathered and develop solutions or alternative methods of proceeding.
- Analyzed and evaluated the effectiveness of operations in meeting established goals and objectives.
- Provided technical assistance in understanding and developing management objectives and controls for resolution of issues and concerns.
- Studied pertinent background material such as legislation, administrative orders and regulations.
- Made recommendations for and assisted in the implementation of new techniques or procedures to improve methods of operations, strengthen controls, and effectively utilize resources.
- Documented findings of studies and prepared recommendations for implementation of new systems, procedures, or organizational changes.
Administrative Specialist
DSCYF-DFS, OPEI-Early Intervention Unit
07.2000 - 04.2005
- Supervised the Early Intervention Unit’s 2 Support Staff
- Maintained tickler file, monitored emails, maintained calendars, coordinated travel and Fleet vehicle reservations for the Program Support Manager
- Acted as the records officer for the Early Intervention Unit
- Prepared and tracked requisitions, computer orders, graphic and printing requests for the unit
- Coordinated interviews for Family Crisis Therapists, including follow-ups with Human Resources
- Acted as liaison between Family Crisis Therapists and the Central Office
- Maintained and regulated supplies for 20+ Family Crisis Therapists and Central Office personnel
- Compiled and evaluated data for studies, reports, and surveys to provide accurate information and recommendations for improvements, modifications, and/or compliance of policies and procedures
- Analyzed routine operating practices and procedures to ensure smooth and efficient office operation (includes personnel, record keeping, performance standards, work flow and cost reduction, equipment and supply utilization)
- Compiled data for use by others in budget preparation, control, and reconciliation
- Obtained, organized, and drafted technical and administrative material/correspondence necessary for public information or departmental use
- Directed a variety of support services which included inventory, equipment maintenance and repair, records management, contracting and purchasing, messenger services, fleet management and facilities management
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
- Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
- Enhanced team productivity by providing administrative support and coordinating daily operations.
- Facilitated communication between departments, organizing meetings and distributing essential information.
- Managed schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Boosted employee morale by planning team-building activities and corporate events.
- Maintained a professional work environment by establishing clear office policies and procedures.
- Provided exceptional reception services such as answering phone calls professionally, directing them appropriately while maintaining visitor logs.
- Increased efficiency in data entry tasks through the implementation of advanced software tools.
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
- Ensured accuracy in financial records by reconciling accounts and preparing detailed reports.
- Reduced expenses by negotiating favorable contracts with vendors and service providers.
- Monitored and managed expenses with allotted budgets and reviewed and approved expense reports.
- Liaised between clients and vendors and maintained effective lines of communication.
Customer Satisfaction Manager
Things Remembered
01.2000 - 07.2000
- Launched successful loyalty programs designed with customer needs in mind, resulting in higher retention rates and increased repeat business.
- Streamlined processes to ensure timely responses to customer inquiries, leading to higher overall satisfaction.
- Created a supportive work atmosphere where staff members were encouraged to share ideas on how to enhance customer experiences, leading to a more effective and motivated team.
- Nurtured strong relationships with customers by consistently providing exceptional service, resulting in increased referrals and positive word-of-mouth promotion for the company.
- Enhanced company reputation for excellent service through diligent monitoring of customer interactions and swift resolution of issues.
- Introduced effective employee training programs that cultivated a strong customer-centric culture within the organization.
- Managed customer relations on ongoing basis to maximize customer retention.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Assistant Branch Manager, Supervisor, Ins. Agent
TCIM Services, Inc.
11.1994 - 07.1999
- Streamlined branch operations by optimizing workflow processes.
- Improved service delivery with targeted training programs.
- Conducted team-building activities, strengthening interdepartmental relationships.
- Monitored branch financial performance by analyzing monthly reports.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
- Supervised team of branch employees and made recommendations regarding performance evaluations.
- Implemented process improvements to increase productivity.
- Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed strategic plans for day-to-day financial operations.
- Complied with established internal controls and policies.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Verified insurance sales; conducted telemarketing presentations according to current client guidelines.
Education
Master of Science - Nursing
Wilmington University
New Castle, DE06-2025
Master of Science - Management
Wilmington University
New Castle, DE06-2025
Bachelor of Science - Nursing
Immaculata University
Immaculata, PA05-2020
Associate of Science - Nursing
Delaware Technical Community College
Stanton, DE05-2017
MBA - Business Management
Wilmington University
New Castle, DE05-2004
Bachelor of Science - Business Administration
Delaware State University
Dover, DE12-1999
Master of Arts - General Music
Delaware State University
Dover, DE12-1999
Skills
- Patient condition monitoring
- HIPAA compliance
- Staff management
- Organizational goal development
- Schedule management
- Budget management
- Staff development
- Corrective action implementation
- Critical thinking
- Ethical practice
- Interdisciplinary collaboration
- Quality improvement and control
- Teamwork and conflict resolution
- Nursing team oversight
- Multidisciplinary care coordination
Relevant Skills
- Dedicated patient advocate, which has me putting the needs and care of the patient above everything else.
- Strong oral and written communication skills, since much of this job requires speaking to patients kindly and discussing care with other medical staff.
- Expert multitasker and highly organized, which makes it easier for me to manage several patients on my caseload at once.
- Respected team player throughout my career, equipping me with the right mindset to want to offer anything I can to help improve patient outcomes.
- Excellent sense of integrity and honesty when dealing with sensitive subjects and situations related to patients.
Certification
- Registered Nurse (RN) - (Updated 2022)
Languages
English
Native or Bilingual
Spanish
Full Professional
French
Limited Working
Hobbies and Interests
During my days off, I enjoy cooking and baking. I have entered several amateur baking contests that focus on making exotic cakes or cupcakes. I was a contestant on a top baking competition show on the Food Network channel, called Cupcake Wars. Most of the time, I bake cakes and treats for my friends or family or special occasions.
Affiliations
- Delaware Nurses Association
- American Nurses Association
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- I enjoy helping others and giving back to the community
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Participate in local theater productions, enhancing my public speaking and teamwork skills
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Acting and Theater
- Drawing and Painting
- Fundraising Events
- Reading
- Music
- Crafting and DIY Projects
Timeline
Assistant Nurse Manager
ChristianaCare Health System
05.2022 - Current
Registered Nurse
ChristianaCare Health System
07.2017 - 05.2022
Research Specialist
JPMorgan Chase
08.2007 - 01.2016
Assistant Registrar
Delaware State University
01.2007 - 08.2007
District Adjudications Officer
United States Department of Homeland Security
08.2005 - 08.2006
Management Analyst II
DSCYF - Child Mental Health Services
04.2005 - 08.2005
Administrative Specialist
DSCYF-DFS, OPEI-Early Intervention Unit
07.2000 - 04.2005
Customer Satisfaction Manager
Things Remembered
01.2000 - 07.2000
Assistant Branch Manager, Supervisor, Ins. Agent
TCIM Services, Inc.
11.1994 - 07.1999
- Registered Nurse (RN) - (Updated 2022)
Master of Science - Nursing
Wilmington University
Master of Science - Management
Wilmington University
Bachelor of Science - Nursing
Immaculata University
Associate of Science - Nursing
Delaware Technical Community College
MBA - Business Management
Wilmington University
Bachelor of Science - Business Administration
Delaware State University
Master of Arts - General Music
Delaware State University
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