Timur Golwich
Rheinbach,Germany
Summary
Skilled IT professional with expertise in the M365 ecosystem, Azure, and Microsoft Exchange. Proficient in InTune and Microsoft Active Directory, demonstrating exceptional time-management and application support capabilities. Committed to leveraging technical skills to enhance organisational efficiency and support career growth within dynamic IT environments. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
IT system administrator
DVGW Service & Consult GmbH
Bonn, Germany
10.2024 - Current
- Led server maintenance activities for company systems to keep critical functions operational.
- Researched and adopted new technologies to enhance system capabilities and efficiency.
- Standardised job tasks and trained junior team members on best practices and standards for optimum systems operations.
- Worked closely with security team to establish and enforce security policies for identity and access controls.
- Documented all actions taken during problem resolution process leading to a knowledge-base creation which facilitated quicker issue diagnosis and resolution in future cases.
- Showcased strong analytical and problem-solving skills, addressing complex technical issues efficiently.
- Managed cloud and on-premise resource allocations, minimising wastage.
- Tested installations and updates on test servers before deployment to live environments.
- Evaluated new technology options and recommended appropriate upgrades to meet business needs.
- Setup, configured, and troubleshot Microsoft 365 applications.
- Collaborated with cross-functional teams ensuring integrated approach towards IT infrastructure management within office 365 framework.
- Improved system efficiency by troubleshooting and resolving complex Office 365 issues.
IT system administrator
pharma mall GmbH
Sankt Augustin, Germany
07.2023 - 09.2024
- Monitored and intercepted electronic data transfers, preventing data theft and malware spread.
- Controlled access to computer network, setting up accounts and access levels.
- Established and improved IT governance processes to keep pace with changing demands.
- Provided round-the-clock technical support to staff, enhancing user experience and productivity.
- Investigated problems with hardware and software to trace faults.
- Optimised system security and performance with proactive changes.
- Documented all actions taken during problem resolution process leading to a knowledge-base creation which facilitated quicker issue diagnosis and resolution in future cases.
IT trainee
pharma mall GmbH
Sankt Augustin, Germany
08.2020 - 06.2023
- Arranged computers, routers and printer to achieve proper workstation.
- Setup, configured, and troubleshot Microsoft 365 applications.
- Documented repairs in log book to maintain accurate records.
- Organised workspaces for employees with computer, monitors and associated cabling or equipment.
- Completed investigations to check on reported errors, reproduce problems and trace faults.
- Troubleshot various incidents related to hardware, networks and software faults.
- Resolved technical issues promptly to minimise disruption to work processes.
Education
Certificate for IT Apprenticeship - IT
Heinrich-Hertz Europakolleg Bonn
Bonn 08.2020 - 06.2023
Secondary School Certificate -
Theodor-Heuss Realschule
Meckenheim, North Rhine-Westphalia 08.2017 - 06.2020
Skills
- Time-management
- InTune proficient
- Microsoft Exchange
- Azure
- M365 ecosystem
- Application support
- Microsoft Active Directory
Languages
German
Native
English
Advanced (C1)
Affiliations
- Traveling
- Cars
- Music and Movies
References
References available upon request.
Timeline
IT system administrator
DVGW Service & Consult GmbH
10.2024 - Current
IT system administrator
pharma mall GmbH
07.2023 - 09.2024
IT trainee
pharma mall GmbH
08.2020 - 06.2023
Certificate for IT Apprenticeship - IT
Heinrich-Hertz Europakolleg Bonn
08.2020 - 06.2023
Secondary School Certificate -
Theodor-Heuss Realschule
08.2017 - 06.2020
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