Titus Smith
Dover
Summary
Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.
Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active.
Hardworking Inventory Specialist bringing over 2 years of retail experience. Driven to maximize customer engagement and sales revenues. Organized and resourceful team player.
Overview
9
9
years of professional experience
Work History
Order Fulfillment Associate
Wal-Mart Distribution Center
01.2023 - Current
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Enhanced warehouse productivity by effectively collaborating with team members to meet daily quotas.
- Followed procedures at all times for personal and team safety.
- Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating a supportive team environment.
- Exceeded performance metrics regularly, demonstrating a strong work ethic and commitment to order fulfillment excellence.
- Adhered to quality control standards for each order, ensuring that customers received products meeting their expectations.
- Increased customer satisfaction with timely and accurate order delivery through diligent inventory management.
- Managed returns process efficiently, inspecting returned items for damages and restocking them accordingly in a timely manner.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Crew Member Team Leader
Taco Bell
01.2022 - 01.2023
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
- Resolved customer complaints promptly, going above-and-beyond to ensure complete satisfaction with our services.
- Quickly and efficiently resolved complaints and escalated issues.
- Educated crew workers on quality standards throughout construction process.
Shipt Shopper
Shipt HQ
01.2017 - 01.2022
- Increased repeat business by providing exceptional customer service and addressing any concerns promptly.
- Ensured safe transportation of perishable items by properly storing them during transit, resulting in decreased spoilage and increased customer satisfaction.
- Utilized smartphone technology effectively to manage orders, communicate with customers, and navigate delivery routes efficiently.
- Enhanced customer satisfaction by efficiently fulfilling and delivering grocery orders on time.
- Navigated various store layouts expertly, minimizing time spent searching for items and maximizing productivity.
- Collaborated with fellow Shipt Shoppers to share best practices, ultimately improving overall performance.
- Developed strong relationships with store employees, leading to better collaboration and improved efficiency during shopping trips.
- Maintained a high rating as a Shipt Shopper by consistently meeting or exceeding customer expectations.
- Expanded store knowledge to efficiently locate items, saving time and ensuring accurate order fulfillment.
- Adapted quickly to changing inventory levels at stores, finding suitable substitutes when necessary for timely deliveries.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
Crew Member
Popeyes Chicken
09.2015 - 01.2017
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
High School Diploma -
Dover High School
Dover, DE06-2018
Skills
- Packing expertise
- Warehouse operations
- Time management
- Order picking
- Inventory management
- Team collaboration
- Safety compliance
- Space utilization
- Order verification
- Workplace organization
- Customer service
- Attention to detail
- Order fulfillment
- Stock control
- Customer relationships
- Excellent communication
- Motivated team player
Timeline
Order Fulfillment Associate
Wal-Mart Distribution Center
01.2023 - Current
Crew Member Team Leader
Taco Bell
01.2022 - 01.2023
Shipt Shopper
Shipt HQ
01.2017 - 01.2022
Crew Member
Popeyes Chicken
09.2015 - 01.2017
High School Diploma -
Dover High School
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