TIVERE AKPOGUMA
Neuotting
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Royal Mail
01.2022 - 01.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Fisheries Manager
Mafuru Integrated Fish Farms
01.2013 - 01.2014
- Fish hatchery manager and inspector
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
Fisheries Manager
National Institute for freshwater Fisheries Research (NIFFR)
01.2010 - 01.2010
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Fisheries Manager
Nigerian Institute for oceanography and Marine Research
01.2010 - 01.2010
- General management responsibilities
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Education
M.Sc Environmental and Resource Management -
Brandenburg University of Technology, Cottbus
12.2023
M.Sc Politics and Technology -
Technical University Munich
München, Germany12.2019
B.Sc Fisheries and Aquaculture Technology -
Delta State University
Abraka, Delta State12.2011
Skills
- Ms Office
- R
- Impact assesment
Languages
English
Timeline
Customer Service Representative
Royal Mail
01.2022 - 01.2024
Fisheries Manager
Mafuru Integrated Fish Farms
01.2013 - 01.2014
Fisheries Manager
National Institute for freshwater Fisheries Research (NIFFR)
01.2010 - 01.2010
Fisheries Manager
Nigerian Institute for oceanography and Marine Research
01.2010 - 01.2010
M.Sc Environmental and Resource Management -
Brandenburg University of Technology, Cottbus
M.Sc Politics and Technology -
Technical University Munich
B.Sc Fisheries and Aquaculture Technology -
Delta State University
Similar Profiles
Aram SabirAram Sabir
Mail Centre Operator at Royal MailMail Centre Operator at Royal Mail
Andrew MorrisAndrew Morris
USO Reform Champion at Royal MailUSO Reform Champion at Royal Mail
Thomas BuckinghamThomas Buckingham
Royal Mail Team member at Royal MailRoyal Mail Team member at Royal Mail
Ankit R JoshiAnkit R Joshi
Postal Worker at Royal MailPostal Worker at Royal Mail
Tarah ParhamTarah Parham
Customer Service Representative/Retention Customer Service Representative at AT&TCustomer Service Representative/Retention Customer Service Representative at AT&T