Tobias Kastenhuber

• 5 years working in a Security Operations Centre (SOC) 1st and 2nd level for German and international companies in the service incident/malware analysis
  (using SIEM systems such as Splunk and Palo Alto Xsoar, Microsoft Sentinel, IBM QRadar), Privileged Account Management (CyberArk), support of customers in the endpoint protection area
  (Microsoft Defender, Nexthink) as well as incident and change management, creating and editing customer reports.
• Work for a customer from the energy sector in Vulnerability Management (Qualys) responsible for the
  creating and managing vulnerabilities as well as managing the existing scans for the affected hosts of the respective scan group.
• Working as a phishing mail analyst and creating related reports and analyses for a client in the energy sector.
  
  Activity in the team-internal data centre team, the area of responsibility includes the support of firewall systems (Palo Alto, CheckPoint) as well as the creation, administration and documentation of a back-up system, administration and documentation of a back-up system (RestorePoint) for customer systems. Support of a monitoring system (OpenITCockpit)
  
  Main responsible for customer support (Customer Lead) in the medical and banking sector.
  
  On-call duty for critical incidents.

Vocational training according to the German dual system.

Responsible for the installation and configuration of telephone systems (Cisco) and Windows Server ( 2012)

1st level customer support for hardware and software problems.

Creation of system documentation, manuals for employees, online help and preparation of employee training courses.

Presentation of my final education project about the installation and configuration of Apple TV devices in a company with 1000 employees.